Service Advisor

Royal Moore Auto Center; Hillsboro (OR); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Retirement savings plan with company match

Ongoing training and development opportunities

Employee discounts on vehicle purchases and services

Job summary

Royal Moore Auto Center in Hillsboro, Oregon, is seeking a knowledgeable Service Advisor to join their team. The ideal candidate will have strong customer service skills and experience in the automotive industry.

Responsibilities include greeting customers, conducting vehicle inspections, and communicating service recommendations. Benefits include health insurance, a retirement savings plan, and ongoing training opportunities.

Qualifications

• Valid driver's license is required.
• Previous experience as a Service Advisor in an automotive dealership is preferred.
• Strong interpersonal skills are essential.

Responsibilities

• Greet customers and listen to service requests.
• Communicate recommended services and estimated costs.
• Coordinate service appointments and ensure timely completion.

Skills

Customer service

Communication skills

Problem-solving

Knowledge of automotive systems

Job description

Royal Moore Mazda Buick GMC Service Department is a well-established automotive dealership committed to delivering exceptional service to our customers. We are currently seeking a knowledgeable and customer-oriented Service Advisor to join our team. If you have a passion for automobiles, excellent communication skills, and a desire to help customers with their service needs, we want to hear from you!

Key Responsibilities

• Greeting customers and listening to their service requests and concerns.
• Conducting a thorough vehicle inspection and documenting issues accurately.
• Communicating recommended services, repairs, and estimated costs to customers.
• Assisting customers in making informed decisions about their vehicle maintenance and repair needs.
• Coordinating service appointments and ensuring timely completion of work.
• Providing exceptional customer service by keeping customers informed throughout the service process.
• Handling customer inquiries, complaints, and requests with professionalism and efficiency.

Qualifications

• Valid driver's license.
• Previous experience as a Service Advisor in an automotive dealership is preferred.
• Strong customer service and interpersonal skills.
• Excellent communication and active listening skills.
• Proficiency in explaining technical information to customers in a clear and understandable manner.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Knowledge of automotive systems and maintenance procedures is a plus.
• Strong problem‑solving abilities and attention to detail.

Benefits

• Health, dental, and vision insurance.
• Retirement savings plan with company match.
• Ongoing training and development opportunities.
• Employee discounts on vehicle purchases and services.

How to Apply: If you have a passion for helping customers with their automotive service needs and want to be part of a dedicated team at Royal Moore Mazda Buick GMC, we encourage you to apply for the Service Advisor position. Please submit your resume and a cover letter highlighting your relevant experience and why you're a strong fit for this role to [e-mail].

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.