Senior Automotive Service Advisor

Albemarle Chrysler Jeep Dodge Ram; Boone (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive salary and bonuses

Healthcare, dental, and vision insu

Retirement plan with company match

Paid time off and holidays

Employee discounts on vehicle services

Professional development and training

Job summary

Keffer Mazda in Huntersville, NC is seeking an Experienced Service Advisor to be the primary contact for customers requesting vehicle service and maintenance. You will manage service orders, explain diagnoses, and coordinate with technicians to deliver timely repairs while ensuring exceptional customer satisfaction.

The ideal candidate has 3+ years of experience, strong communication skills, and proficiency in service software.

Qualifications

• 3+ years of experience as a Service Advisor in automotive
• Strong understanding of automotive services, repairs, and diagnostics
• Excellent communication and customer-focused approach
• Proficient in service department management software and Microsoft Office
• Valid driver's license

Responsibilities

• Greet customers promptly and assess service needs
• Explain service recommendations and repair requirements clearly
• Create and manage service orders with accurate details
• Develop relationships with customers and foster loyalty
• Maintain knowledge of automotive technology and dealership offerings
• Coordinate with technicians to diagnose issues and plan repairs
• Follow up with customers after service to ensure satisfaction
• Handle inquiries and resolve complaints professionally
• Monitor department performance metrics and seek improvements
• Assist in training junior service advisors as needed

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Team collaboration

Education

High school diploma

Associate or Bachelor's degree preferred

Tools

Service management software

Microsoft Office

Job description

Keffer Mazda in Huntersville, NC is seeking an Experienced Service Advisor to be the primary contact for customers requesting vehicle service and maintenance. You will manage service orders, explain diagnoses, and coordinate with technicians to deliver timely repairs while ensuring exceptional customer satisfaction.

The ideal candidate has 3+ years of experience, strong communication skills, and proficiency in service software.