Senior Service Advisor: Customer-Centric Auto Support

Keffer Kia; Huntersville (NC); On-site; USD 60,000 - 120,000; Full time

Benefits offered by this job

Competitive salary ($60k–$120k)

Health insurance

Retirement plans

Paid vacation and sick leave

Ongoing training and career dev.

Job summary

Keffer Mazda in Huntersville, North Carolina is seeking an Experienced Service Advisor to deliver outstanding customer service for automotive maintenance and repairs. Greet customers, assess service needs, explain options, schedule service orders, liaise with technicians and parts, and resolve complaints.

Requirements include 2+ years in service advising, strong communication, knowledge of automotive trends, multitasking, and proficiency with service software.

Qualifications

• At least 2 years of experience as a Service Advisor.
• Strong communication and interpersonal skills.
• Knowledge of automotive industry trends and services.
• Ability to multitask and prioritize workload.
• Proficiency in computer applications and service software.

Responsibilities

• Greet customers and assess their service needs.
• Provide detailed information about services offered.
• Schedule appointments and manage service orders.
• Liaise with technicians and parts department.
• Resolve customer concerns and complaints professionally.

Skills

Communication

Interpersonal skills

Multitasking

Computer skills

Automotive industry knowledge

Tools

Service software

Job description

Keffer Mazda in Huntersville, North Carolina is seeking an Experienced Service Advisor to deliver outstanding customer service for automotive maintenance and repairs. Greet customers, assess service needs, explain options, schedule service orders, liaise with technicians and parts, and resolve complaints.

Requirements include 2+ years in service advising, strong communication, knowledge of automotive trends, multitasking, and proficiency with service software.