Server Support Technician – Per-Call Incentive

SmartRecruiters, Inc.; Norwich (CT); Presencial; USD 42.000 - 62.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Call-based incentive

Descripción de la vacante

Worldwide TechServices seeks a Dynamic Server Support specialist to diagnose and repair a variety of client products, including desktops, laptops, and servers. You will interact directly with clients to address issues promptly and accurately.

The role requires 0-2 years of relevant experience, a technical school certification, and a valid driver’s license with reliable transportation. Travel to client sites, including long distances, may be required.

Formación

• Technical school certification or equivalent and 0-2 years of relevant experience.
• Valid Driver’s License and reliable transportation.

Responsabilidades

• Provide customer support for designated equipment.
• Accept and deliver all service calls within client SLAs.
• Meet customer service satisfaction criteria and follow guidelines.
• Complete administrative tasks and real-time reporting for each call.
• Maintain control of assets and inventory per client agreements.
• Drive to client locations and work on-site as required.

Conocimientos

Customer service

Technical troubleshooting

Communication

Driving

Mobility

Educación

Technical school certification

Herramientas

PC hardware

Descripción del empleo

Worldwide TechServices seeks a Dynamic Server Support specialist to diagnose and repair a variety of client products, including desktops, laptops, and servers. You will interact directly with clients to address issues promptly and accurately.

The role requires 0-2 years of relevant experience, a technical school certification, and a valid driver’s license with reliable transportation. Travel to client sites, including long distances, may be required.