Field Server Support Specialist – Per-Call Incentive

Worldwide TechServices; Middletown Township (PA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Incentive pay per call

Job summary

Worldwide TechServices is seeking a Dynamic Server Support specialist to perform advanced troubleshooting and repair for desktops, laptops, ESF, and servers. You will interact directly with clients to resolve technical issues and respond promptly, while managing service calls and reporting.

The role requires 0-2 years of experience, technical schooling, and a valid driver’s license with ability to travel and lift equipment up to 50 lbs. An incentive per call is offered.

Qualifications

• Typically requires technical school certification or equivalent with 0-2 years of relevant experience.
• Previous customer service experience is a plus.
• Maintain all required OEM Certifications as directed by Management.
• Valid Driver’s License and reliable transportation with valid registration and adequate insurance.

Responsibilities

• Provide customer support for designated equipment
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Complete all administrative tasks associated with each call as documented in established policies and guidelines
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
• Report all activity in an accurate and timely manner
• Understand all Safety policies and guidelines and work within the guidelines of policies daily
• Additional requirements may exist if offer of employment is extended
• Other duties may be assigned to meet business needs

Skills

Communication with clients

Client travel

Lift 50 lbs

Own repair toolkit

Education

Technical school certification or equivalent

0-2 years experience

Tools

Hardware knowledge

Software knowledge

Job description

Worldwide TechServices is seeking a Dynamic Server Support specialist to perform advanced troubleshooting and repair for desktops, laptops, ESF, and servers. You will interact directly with clients to resolve technical issues and respond promptly, while managing service calls and reporting.

The role requires 0-2 years of experience, technical schooling, and a valid driver’s license with ability to travel and lift equipment up to 50 lbs. An incentive per call is offered.