On-Site Server Support Specialist — Per-Call Incentive

SmartRecruiters, Inc.; Cape Girardeau (MO); On-site; USD 40,000 - 56,000; Full time

Job summary

Worldwide TechServices is seeking a Dynamic Server Support professional to troubleshoot desktops, laptops, deskside support, ESF and servers, providing timely issue resolution and direct client communication.

The role involves on-site visits to client locations, driving long distances, lifting equipment up to 50 lbs, and maintaining OEM certifications while delivering service within SLAs and following safety policies.

Qualifications

• Technical school certification or equivalent with 0–2 years of experience.
• Previous customer service experience is a plus.
• Maintain OEM certifications as directed by management.

Responsibilities

• Provide customer support for designated equipment.
• Accept and deliver all service calls within the SLA for each client.
• Meet customer service satisfaction criteria per guidelines.
• Complete administrative tasks and real-time reporting for calls.
• Follow established policies for successful service delivery.
• Ensure asset and inventory control through prompt parts turnaround.
• Report activity accurately and timely.
• Adhere to safety policies and guidelines.

Skills

Tech communication

Travel to client locations

Long-distance travel

Lifting 50 lbs

Basic repair toolkit

Education

Technical school certification

Job description

Worldwide TechServices is seeking a Dynamic Server Support professional to troubleshoot desktops, laptops, deskside support, ESF and servers, providing timely issue resolution and direct client communication.

The role involves on-site visits to client locations, driving long distances, lifting equipment up to 50 lbs, and maintaining OEM certifications while delivering service within SLAs and following safety policies.