Senior Server Support Specialist — Per-Call Incentives

Worldwide TechServices; Shreveport (LA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Incentive per call

Job summary

Worldwide TechServices seeks a Dynamic Server Support professional to diagnose and repair a range of client products. You will perform basic to complex troubleshooting for desktops, laptops, Desk Side Support, ESF, and Servers while engaging with clients to resolve issues promptly.

The role requires travel to client sites, adherence to SLAs, and strong communication skills to relay technical information clearly.

Qualifications

• Typically requires technical school certification or equivalent and 0-2 years of relevant experience.
• Previous customer service experience is a plus.

Responsibilities

• Provide customer support for designated equipment
• Accept and deliver all service calls assigned within the established service level agreement for each client
• Meet established customer service satisfaction criteria as outlined in established guidelines and policies
• Complete all administrative tasks associated with each call as documented in established policies and guidelines
• Complete real-time reporting of all calls as documented in established policies and guidelines
• Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
• Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
• Report all activity in an accurate and timely manner
• Understand all Safety policies and guidelines and work within the guidelines of policies daily
• Additional requirements may exist if offer of employment is extended
• Other duties may be assigned to meet business needs

Skills

Technical communication

Client travel

Long-distance travel

Lifting 50 lbs

Repair toolkit

Education

Technical school certification

Driver’s license

Reliable transportation

Tools

Hardware knowledge

Software knowledge

Job description

Worldwide TechServices seeks a Dynamic Server Support professional to diagnose and repair a range of client products. You will perform basic to complex troubleshooting for desktops, laptops, Desk Side Support, ESF, and Servers while engaging with clients to resolve issues promptly.

The role requires travel to client sites, adherence to SLAs, and strong communication skills to relay technical information clearly.