Server (Rock & Brews)

800_ilani Cowlitz Tribal Gaming Authority; United States; On-site; USD 19,000 - 28,000; Full time

Job summary

ilani on the Cowlitz Reservation in Ridgefield, Washington seeks team members to enhance the guest dining experience. Responsibilities include greeting guests, presenting menus, taking orders, serving courses, and ensuring satisfaction throughout service.

Ideal candidates have at least 1 year in a high-volume food/beverage setting, strong interpersonal skills, and the ability to stand for 8 hours. The role requires lifting up to 50 lbs and working in a smoking environment.

Qualifications

• Experience in a high-volume food and beverage setting preferred.
• Excellent communication and guest service orientation.
• Ability to stand/walk for an 8-hour shift.
• Must be able to lift and carry up to 50 lbs.
• Must be at least 21 years old and able to work in a smoking environment.

Responsibilities

• Greet guests, present menus, explain specials, and take orders.
• Serve courses from kitchen and service bars; garnish and decorate dishes.
• Totals the bill, accepts payment, and makes change.
• Maintain clean counters and tables; support servers as needed.
• Ensure guest satisfaction and comply with health and safety standards.

Skills

Interpersonal skills

Customer service

Education

High School Diploma / GED

Job description

JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES

Pledge for Success:

We are dedicated to hiring outstanding individuals who share in our commitment and passion in serving our guests. Ambition, dedication, attention to detail, and a warm smile are all winning characteristics that lead to the spirit of who we are.

Position Summary:

Responsible for the overall guest experience as it relates to education, delivery and presentation of food and beverage.

Primary Duties and Responsibilities:

• Promotes superior guest service.
• Maintains, and perpetuates a positive organizational culture according to the principles of the Spirit of Tâlícn and the Core Values of ilani.
• Greets guests, presents menus, explains specials of the day, answers questions, and makes suggestions regarding food, beverage, and wagering.
• Takes guest orders, places orders.
• Serves courses from kitchen and service bars.
• Garnishes and decorates dishes.
• Observes guests to respond to any additional requests and to determine when meal has been completed.
• Totals Bill, presents check, accepts payment, and makes change.
• Ladles soup, makes salads, portions desserts, brews coffee, and performs other services as determined by establishment's size and practices.
• Clears and resets counters or tables at conclusion of each course.
• Has complete knowledge of the legal drinking age and procedures.
• Checks for acceptable identification for guests who appear to be under 30 years of age and are attempting to consume or purchase alcoholic beverages.
• Has knowledge of the effects of alcohol on the body and its ability to impair mental/physical abilities and thereby uses good judgment when serving alcoholic beverages.
• Performs service duties for other servers by picking up their orders when ready in the Kitchen and delivering.
• Check other tables and provide assistance as needed.
• Works shifts up to 8 hours or longer, if needed.
• Performs side duties including rolling silverware, cleaning trays, restocking-items, filling ice bins, set up, cleaning, breaking down server areas, using cleaning compounds, making coffee.
• Maintains confidentiality of sensitive information.
• Performs other duties as assigned.

Minimum Qualifications:

• High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD).
• At least 1 year of experience in a high-volume food and beverage setting.
• Must possess excellent interpersonal skills with an ability to foster a supportive and enabling team environment.
• Must be able to stand and walk for an 8-hour shift.
• Must be able to lift and carry 50 lbs.
• Must be at least 21 years of age.
• Must be willing to work in a smoking environment.
• Must be willing to adhere to company health and safety measures.

Work Shift:

Works shifts up to 8 hours or longer, if needed.

Wages:

This role offers a starting wage of $17.13 per hour. Candidates with relevant experience may be placed higher within the established pay range.

Knock, knock. Hear that sound? That's opportunity!

Located on the Cowlitz Reservation in Ridgefield, Washington, ilani, is the Pacific Northwest's premier gaming, dining, entertainment and meeting destination. With nearly 400,000 total square feet, ilani includes more than 100,000 square feet of gaming space with nearly 3,000 slots and 75 gaming tables; 22 different restaurants, bars and retail outlets; and a 2,500-seat meeting and entertainment venue hosting nationally recognized performances.