Restaurant Assistant General Manager (Rock & Brews)

ilani, Inc.; Ridgefield (WA); Hybrid; USD 52,000 - 64,000; Full time

Job summary

ilani, located in Ridgefield, Washington, seeks an experienced restaurant operations supervisor to assist the General Manager and lead the team in delivering superior guest service.

You will guide daily FOH/BOH operations, oversee staffing, scheduling, and training, and ensure compliance with safety, health and brand standards. The role requires coordinating with leadership to control costs while maintaining an exceptional guest experience.

Qualifications

• Three (3) years’ supervisory experience in a high-quality restaurant environment.
• Excellent interpersonal and communication skills with a team-focused mindset.
• Proven ability to lead, coach, schedule, and assess staff performance.
• Experience with MS Word, Excel, and Outlook.
• Two (2) years’ Toast, Micros, or similar POS experience.
• Ability to work a flexible schedule including late nights, weekends, holidays.

Responsibilities

• Promotes superior guest service.
• Maintains a positive organizational culture according to ilani’s Core Values.
• Assist General Manager in hiring, training, coaching, scheduling, and duties assignment.
• Direct the work of team members, assess performance, provide feedback, and discipline as needed.
• Communicate clearly with team members and guests.
• Control labor through scheduling based on sales trends and promotions.
• Monitor revenue and adjust staffing to meet projections.
• Assist in inventory management and menu/POS updates.
• Prepare shift reports and ensure timekeeping accuracy.

Skills

Supervisory experience

Interpersonal skills

Communication skills

Team leadership

Education

High School Diploma / GED

Tools

MS Word

MS Excel

Outlook

Toast POS

Micros POS

Job description

Pledge for Success: We are dedicated to hiring outstanding individuals who share in our commitment and passion in serving our guests. Ambition, dedication, attention to detail, and a warm smile are all winning characteristics that lead to the spirit of who we are.

Position Summary

Responsible for managing the daily operations of the restaurant. Assist Restaurant General Manager in providing direction and leadership to the team ensuring superior guest service is provided.

Duties and Responsibilities

• Promotes superior guest service.
• Maintains, and perpetuates a positive organizational culture according to the principles of the Spirit of Tâlícn and the Core Values of ilani.
• Assist General Manager in fielding and responding to guest feedback.
• Assist in hiring, training, coaching, scheduling, and assigning duties to, and supporting restaurant team members.
• Direct the work of team members, assess performance, provide feedback, and administer discipline.
• Communicate clearly and effectively with team members and guests.
• Controls labor through effective scheduling, considering projected and historic sales trends, and promotions in the building.
• Monitors real time revenue and reacts to reduce labor expenses if sales are below projections.
• Monitors employee productivity, by job classification, and reacts when necessary to ensure productivity meets or exceeds budgetary expectations.
• Assist in the implementation of training programs.
• Direct staff to maintain cleanliness in all areas of restaurant and around perimeter.
• Document and administer all discounts, voids, comps, and transactions.
• Communicate with other members of the leadership team daily, or as needed, to review operations.
• Ensure that all company policies are adhered to and maintained.
• Ensure that all accounting, financial, and reporting functions are current and accurate, including regular participation in planning and controlling the budget.
• Enforce departmental policies and procedures to ensure safe and sanitary food practices, as well as team member safety and security, including compliance with all Health Department regulations and company safety and health policies as they relate to BOH and FOH operations.
• Assist in the development of menus, POS updates, POS maintenance, printing, and facility needs.
• Assist with managing food and beverage inventories and order items as needed.
• Maintain organized FOH inventory.
• Write and route daily shift reports.
• Review and maintain accurate timekeeping punches for all staff.
• Maintain confidentiality of sensitive information.
• Other duties as assigned.

Minimum Qualifications

• High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD).
• Three (3) years’ supervisory experience in a high-quality, multi-million-dollar restaurant.
• Must possess excellent interpersonal skills with an ability to foster a supportive and enabling team environment.
• Proven and proficient positive leadership skills.
• Strong written and verbal communication skills.
• Experience with MS Word, Excel, and Outlook.
• Two (2) years’ Toast, Micros, or similar POS experience.
• Must be able work a business driven, flexible schedule including late nights, weekends, early mornings, holidays, and department “blackout/high volume” days.
• Strong wine, beer, cocktail, and food knowledge.
• Strong financial accountability skills.
• Ability to lift 50 lbs.
• Ability to be on your feet for up to 10-hour shifts.
• Must acquire Food Workers Card & MAST permit.
• Must be willing to work in a smoking environment.
• Must be willing to adhere to company health and safety measures.

Work Shift: Any (United States of America)

Wages: This role offers a starting wage of $58,259.00 annually. Candidates with relevant experience may be placed higher within the established pay range.

Knock, knock. Hear that sound? That's opportunity!

Located on the Cowlitz Reservation in Ridgefield, Washington, ilani, is the Pacific Northwest’s premier gaming, dining, entertainment and meeting destination. With nearly 400,000 total square feet, ilani includes more than 100,000 square feet of gaming space with nearly 3,000 slots and 75 gaming tables; 22 different restaurants, bars and retail outlets; and a 2,500-seat meeting and entertainment venue hosting nationally recognized performances.