Table Games Supervisor

800_ilani Cowlitz Tribal Gaming Authority; United States; On-site; USD 58,000 - 66,000; Full time

Job summary

ilani in Ridgefield, Washington seeks a Table Games Supervisor to oversee all table games and poker areas, enforcing internal controls and safeguarding the Player Rating System. You will collaborate with Surveillance and maintain guest satisfaction while upholding ilani's Spirit and core values.

Candidates must have dealer experience with endorsements in the main games and be prepared for varied shifts in a smoking environment.

Qualifications

• High School Diploma or GED or equivalent.
• Experience as a dealer with knowledge of multiple games.
• Endorsements in blackjack, baccarat, craps and/or roulette.
• Excellent interpersonal skills to foster a team environment.
• Able to complete table games supervisory training.
• Knowledge of computer systems; flexible to varying shifts.
• Ability to stand and walk for an 8-hour shift; smoking environment.
• Willing to adhere to health and safety measures.

Responsibilities

• Promotes superior guest service.
• Maintains and perpetuates a positive culture per ilani values.
• Trains, counsels, supervises, and evaluates staff.
• Serves guests and handles issues with professionalism.
• Serves employees and handles employee-related issues with composure.
• Keeps open communication with the assistant or shift manager.
• Stays informed about special events and schedules.
• Provides entertaining and memorable guest experiences.
• May apply comp matrix within approved guidelines.
• Performs other duties and maintains confidentiality.

Skills

Interpersonal skills

Team leadership

Customer service

Adaptability

Education

High School Diploma or GED

Tools

Computer systems knowledge

Job description

JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES IF YOU ARE AN EXISTING EMPLOYEE, PLEASE NAVIGATE TO THE INTERNAL JOB POSTING USING THIS LINK: https://wd5.myworkday.com/cowlitz/d/inst/1$9925/9925$5539.htmld

Pledge for Success: We are dedicated in hiring outstanding individuals who share in our commitment and passion in serving our guests. Ambition, dedication, attention to detail, and a warm smile are all winning characteristics that lead to the spirit of who we are.

Position Summary

Supervises and secures all games in assigned table games/poker gaming areas. Enforces internal controls and commission regulations. Enforces table game procedures. Ensures the accuracy and integrity of the Player Rating System. Ensures the security of the table games and related equipment and keeps clear lines of communication with the Surveillance Department.

Primary Duties and Responsibilities

• Promotes superior guest service.
• Maintains, and perpetuates a positive organizational culture according to the principles of the Spirit of Tâlícn and the Core Values of ilani.
• Improves the skills of your staff through direct involvement in training, counseling, supervision, and evaluation.
• Services guests and handles guest related issues with composure and professionalism.
• Services employees and handles employee related issues with composure and professionalism.
• Maintains open communication with the assistant or shift manager.
• Keeps abreast of “special events,” entertainment, employee activities, restaurant schedules, etc.
• Provides an entertaining, exciting, and memorable guest experience.
• Can extend complementary services in accordance with the approved comp matrix.
• Performs other duties as assigned.
• Maintains confidentiality of sensitive information.

Minimum Qualifications

• High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD).
• Must have previous work experience as a dealer with multiple game knowledge.
• Endorsements of 3 or 4 main games (Blackjack, Baccarat, Craps and/or Roulette) is required.
• Must possess excellent interpersonal skills with an ability to foster a supportive and enabling team environment.
• Must be able to successfully complete table games supervisory training.
• Must be knowledgeable of computer systems and be willing to work various shifts and flexible hours.
• Must be able to stand and walk for an 8-hour shift.
• Must be willing to work in a smoking environment.
• Must be willing to adhere to company health and safety measures.

Preferred Qualifications

• Past supervisor/dual-rate experience is preferred.
• Endorsements of all main games (Blackjack, Baccarat, Craps, Roulette) preferred.

Work Shift

Swing (United States of America)

Wages

This role offers a starting wage of $28.01 per hour. Candidates with relevant experience may be placed higher within the established pay range.

Location

Located on the Cowlitz Reservation in Ridgefield, Washington, ilani, is the Pacific Northwest’s premier gaming, dining, entertainment and meeting destination. With nearly 400,000 total square feet, ilani includes more than 100,000 square feet of gaming space with nearly 3,000 slots and 75 gaming tables; 22 different restaurants, bars and retail outlets; and a 2,500-seat meeting and entertainment venue hosting nationally recognized performances.

Motivational Note

Knock, knock. Hear that sound? That's opportunity!