Player Services Cashier

800_ilani Cowlitz Tribal Gaming Authority; United States; On-site; USD 20,000 - 29,000; Full time

Job summary

ilani seeks a Chip Banker to balance tills, process chip and voucher transactions, and cash checks in a fast-paced casino setting. You will engage guests, promote Rewards enrollment, and ensure accurate cash handling while upholding internal controls and gaming regulations.

The role requires a High School Diploma or GED, strong interpersonal skills, and the ability to stand long hours. Work includes varied shifts and a smoking environment within the Cowlitz Reservation property in Ridgefield, WA.

Qualifications

• High School Diploma or GED or equivalent required.
• Excellent interpersonal skills and the ability to interact with the public professionally.
• Basic computer input skills and accuracy are required.
• Must be able to stand for extended periods and lift up to 20 lbs.
• Ability to work varied shifts, including nights and weekends.

Responsibilities

• Balance till and cash drawer daily and process transactions accurately.
• Handle chip and slot voucher redemptions and cash checks as needed.
• Promote guest service and enroll guests in Rewards programs.
• Maintain cash controls and asset integrity per Internal Controls and Gaming rules.
• Prepare reports and complete required paperwork per procedures.

Skills

Interpersonal skills

Basic computer skills

Stand/walk long periods

Organization skills

Professional demeanor

Cash handling experience

Flexible shifts

Ability to lift 20 lbs

Education

High School Diploma / GED

Job description

Pledge for Success: We are dedicated to hiring outstanding individuals who share in our commitment and passion in serving our guests.

Ambition, dedication, attention to detail, and a warm smile are all winning characteristics that lead to the spirit of who we are.

Position Summary

Responsible for balancing a till/bank daily. Executes and records transactions such as but not limited to; chip redemption, slot vouchers and cashing negotiable transactions in support of Gaming operations. Enrolls and services guest with Player Rewards program.

Primary Duties and Responsibilities

• Promotes superior guest service.
• Maintains, and perpetuates a positive organizational culture according to the principles of the Spirit of Tâlícn and the Core Values of ilani.
• Adheres to all departmental and property policies and procedures.
• Consistently interacts with guests, encouraging membership in Rewards card program, rewarding patrons for play and effectively handling questions/problems.
• Distributes monies to guests via slot ticket redemption, chip redemption, and check cashing.
• Processes monetary transactions for other departments.
• Ensures that all transactions are completed in an efficient and accurate manner.
• Responsible for securing the integrity of assigned assets.
• Maintains the accountability of company funds in accordance with Internal Controls and Gaming Commission Rules and Regulations.
• When working as the Chip Banker, he/she is responsible for the accountability of the chips in the Casino.
• The Chip Bank will receive and process chip transfers to and from other banks and windows.
• This bank will also receive table credits and issue table fills to the pits.
• Handles large amounts of money and maintains accountability over assigned bank.
• Protects and preserves the main bank assets including accounting for, documenting, and verifying the accuracy of all incoming and outgoing currency, coin, tokens, chips, cash, etc.
• Verifies the daily drops for the count room.
• Maintains cage equipment.
• Runs necessary reports to balance.
• Completes all necessary paperwork according to procedure.
• Maintains strict confidentiality of sensitive information.
• Performs other related duties as assigned.

Minimum Qualifications

• High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD).
• Must possess excellent interpersonal skills with an ability to foster a supportive and enabling team environment.
• Basic computer input skills.
• Ability to stand for extended periods of time.
• Organizational skills are required as well as strong written and verbal skills.
• Must be capable of interacting with the public in a professional and positive manner.
• Must be able to work in a fast-paced and often crowded/noisy environment.
• Must be able to lift 20lbs.
• Must be able to work various shifts and flexible hours, including nights, weekends, holidays, and overtime as needed.
• Must be willing to work in a smoking environment.
• Must be willing to adhere to company health and safety measures.

Preferred Qualifications

• Previous money handling experience preferred.

Work Shift

Swing (United States of America)

Wages

This role offers a starting wage of $17.65 per hour. Candidates with relevant experience may be placed higher within the established pay range.

Knock, knock. Hear that sound? That's opportunity!

Location

Located on the Cowlitz Reservation in Ridgefield, Washington, ilani, is the Pacific Northwest’s premier gaming, dining, entertainment and meeting destination. With nearly 400,000 total square feet, ilani includes more than 100,000 square feet of gaming space with nearly 3,000 slots and 75 gaming tables; 22 different restaurants, bars and retail outlets; and a 2,500-seat meeting and entertainment venue hosting nationally recognized performances.