Restaurant Assistant General Manager (Rock & Brews)

800_ilani Cowlitz Tribal Gaming Authority; United States; On-site; USD 52,000 - 64,000; Full time

Job summary

800_ilani Cowlitz Tribal Gaming Authority is seeking a Restaurant Supervisor to manage daily restaurant operations and lead the team to deliver superior guest service. The role supports the Restaurant General Manager with direction, staff development and ensuring optimal guest experiences.

The position requires formal supervisory experience in a high-quality restaurant, strong leadership and communication skills, and comfort with budgeting, scheduling and POS systems; candidates must adapt to a

Qualifications

• High School Diploma or GED (RED/FHD accepted).
• Three years of supervisory restaurant experience.
• Strong interpersonal and leadership skills.
• Excellent written and verbal communication.
• Experience with MS Word, Excel and Outlook.
• Two years Toast or Micros POS experience; other POS systems acceptable.

Responsibilities

• Lead daily restaurant operations and provide direction to the team.
• Promote superior guest service and maintain a positive culture.
• Assist in hiring, training, scheduling and coaching staff.
• Monitor labor costs, productivity and budget adherence.
• Ensure compliance with health, safety and company policies.
• Maintain accurate timekeeping, reports and inventory.

Skills

Leadership

Interpersonal skills

Communication

Staff scheduling

Food & beverage knowledge

Toast/Micros POS experience

MS Word/Excel/Outlook

Education

High School Diploma / GED

Tools

Toast

Micros

POS systems

Job description

Pledge for Success: We are dedicated to hiring outstanding individuals who share in our commitment and passion in serving our guests. Ambition, dedication, attention to detail, and a warm smile are all winning characteristics that lead to the spirit of who we are.

Position Summary

Responsible for managing the daily operations of the restaurant. Assist Restaurant General Manager in providing direction and leadership to the team ensuring superior guest service is provided.

Duties and Responsibilities

• Promotes superior guest service.
• Maintains, and perpetuates a positive organizational culture according to the principles of the Spirit of Tâlícn and the Core Values of ilani.
• Assist General Manager in fielding and responding to guest feedback.
• Assist in hiring, training, coaching, scheduling, and assigning duties to, and supporting restaurant team members.
• Direct the work of team members, assess performance, provide feedback, and administer discipline.
• Communicate clearly and effectively with team members and guests.
• Controls labor through effective scheduling, considering projected and historic sales trends, and promotions in the building.
• Monitors real time revenue and reacts to reduce labor expenses if sales are below projections.
• Monitors employee productivity, by job classification, and reacts when necessary to ensure productivity meets or exceeds budgetary expectations.
• Assist in the implementation of training programs.
• Direct staff to maintain cleanliness in all areas of restaurant and around perimeter.
• Document and administer all discounts, voids, comps, and transactions.
• Communicate with other members of the leadership team daily, or as needed, to review operations.
• Ensure that all company policies are adhered to and maintained.
• Ensure that all accounting, financial, and reporting functions are current and accurate, including regular participation in planning and controlling the budget.
• Enforce departmental policies and procedures to ensure safe and sanitary food practices, as well as team member safety and security, including compliance with all Health Department regulations and company safety and health policies as they relate to BOH and FOH operations.
• Assist in the development of menus, POS updates, POS maintenance, printing, and facility needs.
• Assist with managing food and beverage inventories and order items as needed.
• Maintain organized FOH inventory.
• Write and route daily shift reports.
• Review and maintain accurate timekeeping punches for all staff.
• Maintain confidentiality of sensitive information.
• Other duties as assigned.

Minimum Qualifications

• High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD).
• Three (3) years’ supervisory experience in a high-quality, multi-million-dollar restaurant.
• Must possess excellent interpersonal skills with an ability to foster a supportive and enabling team environment.
• Proven and proficient positive leadership skills.
• Strong written and verbal communication skills.
• Experience with MS Word, Excel, and Outlook.
• Two (2) years’ Toast, Micros, or similar POS experience.
• Must be able work a business driven, flexible schedule including late nights, weekends, early mornings, holidays, and department “blackout/high volume” days.
• Strong wine, beer, cocktail, and food knowledge.
• Strong financial accountability skills.
• Ability to lift 50 lbs.
• Ability to be on your feet for up to 10-hour shifts.
• Must acquire Food Workers Card & MAST permit.
• Must be willing to work in a smoking environment.
• Must be willing to adhere to company health and safety measures.

Work Shift: Any (United States of America)

Wages: This role offers a starting wage of $58,259.00 annually. Candidates with relevant experience may be placed higher within the established pay range.

Knock, knock. Hear that sound? That's opportunity!

Located on the Cowlitz Reservation in Ridgefield, Washington, ilani, is the Pacific Northwest’s premier gaming, dining, entertainment and meeting destination. With nearly 400,000 total square feet, ilani includes more than 100,000 square feet of gaming space with nearly 3,000 slots and 75 gaming tables; 22 different restaurants, bars and retail outlets; and a 2,500-seat meeting and entertainment venue hosting nationally recognized performances.