Server II — High-Volume Guest Service Specialist

Sammy’s Beach Bar and Grill; Cleveland (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Meal benefits

Transportation benefits

401(k) retirement plan

Life insurance

Tuition reimbursement

Employee assistance

Career growth

Referral program

Job summary

The Server II is a role at HMSHost responsible for taking food and beverage orders, entering orders quickly, and delivering meals to guests in their section while coordinating with the kitchen to ensure timely service and quality. This non-exempt position reports to the Store Manager or General Manager depending on local requirements.

The position requires a friendly, enthusiastic attitude, ability to lift up to 20 lbs, and prior serving experience in fast-paced environments.

Qualifications

• At least 6 months of serving experience in a high-volume setting.
• Must meet state minimum age for serving alcoholic beverages.
• Friendly, enthusiastic and outgoing demeanor when interacting with guests.
• Ability to lift up to 20 lbs and stand/walk for shift duration.
• Ability to read and follow written policy and instruction.

Responsibilities

• Takes food and beverage orders, places the orders, delivers orders and checks back for guest satisfaction.
• Maintains table appearance by pre-bussing, checking drink levels and providing napkins.
• Presents the check and handles payment according to policy.
• Follows HMSHost customer service and cash handling procedures.
• Keeps station clean and properly sets up/takes down tables.

Skills

Serving experience

Customer service

Communication

Teamwork

Physical stamina

Job description

The Server II is a role at HMSHost responsible for taking food and beverage orders, entering orders quickly, and delivering meals to guests in their section while coordinating with the kitchen to ensure timely service and quality. This non-exempt position reports to the Store Manager or General Manager depending on local requirements.

The position requires a friendly, enthusiastic attitude, ability to lift up to 20 lbs, and prior serving experience in fast-paced environments.