Server AM (Crystal)

Omni Hotels; Bedford (Bedford County); On-site; USD 28,000 - 38,000; Full time

Job summary

Omni Hotels is seeking a dedicated Server to provide warm, personalized service in a fast-paced hotel restaurant environment. You will greet guests, learn menu details, and upsell offerings while maintaining impeccable station setup and beverage knowledge.

Proficiency with MICROS and teamwork with the culinary staff are essential to ensure exceptional guest experiences. The role requires 1 year of serving experience, availability on weekends/holidays, and a professional appearance.

Qualifications

• Minimum of 1 year serving experience in high-volume casual environment or upscale hotel restaurant outlet.
• Knowledge of wine, spirits and beer.
• Able to work weekends and holidays.
• Maintain professional appearance, attitude and performance.

Responsibilities

• Greet guests and anticipate needs; respond to inquiries.
• Provide outstanding service to members and guests following steps of service.
• Maintain familiarity with menus and beverage offerings including wine service.
• Complete station setup and side-work.
• Polish water glassware on assigned station.
• Take orders and upsell when possible.
• Use MICROS systems to send orders and process payments.
• Coordinate with culinary team on meal requirements and dietary needs.
• Alert manager to guest concerns and resolve issues.
• Assist in seating guests and answering phones; cross-train as needed.

Skills

Guest service

Upselling

MICROS knowledge

Communication

Tools

MICROS POS

Job description

Overview

As a Server, you will embody the spirit of warmth and attentiveness, ensuring every guest enjoys seamless and personalized service. Whether recommending menu items or creating a welcoming atmosphere, you will contribute to the high standards and reputation of Omni Hotel & Resorts. If you thrive in a fast-paced environment and take pride in curating unforgettable moments, we’d love to have you on our team.

Responsibilities

• Acknowledge and greet all guests, anticipate guest needs, and respond to guest inquiries or requests.
• Provide outstanding service to members and guests in a friendly and professional manner, following proper steps of service.
• Must maintain full familiarity with menus and knowledge of beverage offerings, including wine service.
• Complete station set-up and breakdown/side-work.
• Polish and clean all water glassware on assigned station during each shift.
• Take food and beverage orders and upsell as often as possible.
• Be pleasant, smile and greet all guests using surnames when obtained.
• Send orders using MICROS systems.
• Communicate with the culinary team regarding meal requirements, allegories, dietary needs, and special requests.
• Alert Restaurant Manager immediately if a guest has a suggestion, complaint or issue.
• Present accurate check to guests and process payment.
• Assist in seating guests and answering phones for the restaurant as needed.
• Cross train among other food and beverage outlets as needed.
• Perform any other duties assigned by the restaurant manager.

Qualifications

• Must have a minimum of 1 year of serving experience, preferably in high volume and casual environment or part of an upscale hotel restaurant outlet.
• Must adhere and agree to compensation acknowledgement and tip reporting guidelines.
• Must have knowledge of wine, spirits, and beer.
• Must be able to work a variety of shifts, including weekends and holidays.
• Maintain a professional business appearance, attitude, and performance.
• Must have unexpired Food Handlers & RAMP obtained upon hire.
• Must be able to lift, push, pull, place, and carry objects weighing up to 50lbs.