Server - PM

Omni Hotels; Charlottesville, Northern (VA, KY); Hybrid; USD 2,066,000 - 3,444,000; Full time

Job summary

Omni Hotels is seeking a Server in Charlottesville, VA to provide prompt, courteous service to guests in our dining room, and to uphold Omni Moments of Service Standards. You will greet guests, take orders, answer questions about food and beverages, communicate dietary needs to the kitchen, and process payments using MICROS.

The role requires at least 1 year of serving experience, familiarity with wine and cocktails, cash handling, and the ability to work varied shifts, including weekends and

Qualifications

• Minimum 1 year serving experience in a high-volume environment.
• Familiarity with wine, spirits, and beer is a plus.
• Ability to clearly communicate in English with guests and team members.
• Strong cash handling and MICROS input experience.
• Excellent customer service and problem-solving skills.

Responsibilities

• Greet guests promptly and courteously; provide superior service.
• Take orders and answer questions about food and beverage offerings.
• Suggest daily specials and accommodate dietary needs with the culinary team.
• Record transactions in MICROS and handle payments accurately.
• Maintain cleanliness of work areas and service stations throughout shift.
• Ensure tables are set properly and reset service areas as needed.
• Protect guests by preventing overserving and promoting safe dining.

Job description

Server

Overview:

The server will wait on tables promptly, courteously, and serve our guests with genuine care.

Responsibilities:

• Knowledge of the dining room.
• Must have full familiarity with menus and beverage offerings.
• Greet guests when entering the restaurant with a pleasant smile and superior customer service.
• Take orders and answer questions/offer suggestions on both food and beverage menu selections, and daily specials.
• Communicate with the culinary team regarding meal requirements, allergies, dietary needs, and special requests.
• Record transaction in MICROS system at time of order and adhere to cash handling standards.
• Check in with guests to ensure satisfaction with each food course and/or beverage.
• Present accurate checks to guests and process payment.
• Maintain cleanliness of work areas throughout the day.
• Process station set-up and break-down and complete all other side work duties as assigned.
• Ensure tables are set up properly, including polishing and cleaning glasses.
• Service to guests according to Omni Moments of Service Standards.
• Be pleasant, smile and greet all guests, using surnames when obtained.
• Clean, clear, and reset service areas.
• Protect the hotel from liability regarding overserving guests.
• Perform any other duties assigned by the restaurant manager.

Qualifications:

• Minimum 1-year serving experience, high volume sports/live entertainment bar experience preferred.
• Must have unexpired Food Handlers and TABC – or obtain upon hire.
• Developed knowledge of wine, spirits, and beer with experienceselling and presenting specialty mixed cocktails.
• Previous cash handling experience preferred.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers.
• Ability to accurately and efficiently input information into MICROS.
• Ability to handle stressful situations while maintaining a calm and welcoming demeanor.
• Ability to work cohesively with co-workers both within and outside of your department.
• Ability to prioritize, organize and follow up on guest requests and needs in a fast-paced environment.
• Excellent customer service, service recovery, and problem-solving skills.
• Must be able to work a variety of shifts, including weekends and holidays.
• Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
• Position requires frequent bending, reaching overhead, twisting, and consistent use of hands and arms.
• Must be able to stand and walk for an extended period or for an entire work shift