Server AM (Crystal)

Omni Hotels & Resorts; Bedford (Bedford County); On-site; USD 28,000 - 55,000; Full time

Job summary

Omni Bedford Springs Resort & Spa is seeking a friendly Server to deliver warm, personalized hospitality in our upscale setting. You will greet guests, take orders, upsell beverages, and collaborate with culinary and service teams to ensure seamless dining experiences.

The ideal candidate has at least 1 year of serving experience, strong knowledge of wine, spirits and beer, and the ability to work weekends and holidays. We offer training, growth opportunities and a supportive team environment.

Qualifications

• Must have 1 year of serving experience.
• Knowledge of wine, spirits and beer.
• Ability to work weekends and holidays.

Responsibilities

• Greet guests, anticipate needs, and respond to requests.
• Provide friendly, professional service following standard steps.
• Know menus and beverage offerings, including wine service.
• Set up and break down station; side-work.
• Polish and clean water glassware on assigned station.
• Take orders and upsell beverages when possible.
• Be pleasant, greet guests by surname when available.
• Send orders using MICROS systems.
• Communicate meal requirements and dietary needs to the kitchen.
• Inform Restaurant Manager of any guest issues.
• Present accurate checks and handle payments.
• Assist seating and answer restaurant phones as needed.
• Cross-train in other F&B outlets when required.
• Perform any other duties assigned by the restaurant manager.

Skills

Customer service

Wine knowledge

Guest interaction

Job description

Omni Bedford Springs Resort & Spa Join a team where hospitality isn’t just what we do; it’s who we are. At Omni Bedford Springs Resort & Spa, we believe our associates are the heart of our success. Here, you’ll find more than just a job. You’ll discover opportunities to learn, grow, and build a lasting career with a company that values your passion and potential. As part of the Omni family, you'll enjoy comprehensive training, mentorship and pathways for advancement, all within the inspiring setting of our historic, award-winning resort.

Whether you're beginning your hospitality journey or continuing to build your expertise, Omni Bedford Springs Resort & Spa offers a workplace where you're emplowered to make a difference, and your growth is celebrated. If you're a friendly, motivated individual who takes pride in creating memorable experiences, we invite you to explore a future with us. At Omni, your career can be as remarkable as our grand historic resort itself.

Overview

As a Server, you will embody the spirit of warmth and attentiveness, ensuring every guest enjoys seamless and personalized service. Whether recommending menu items or creating a welcoming atmosphere, you will contribute to the high standards and reputation of Omni Hotel & Resorts. If you thrive in a fast-paced environment and take pride in curating unforgettable moments, we’d love to have you on our team.

Responsibilities

• Acknowledge and greet all guests, anticipate guest needs, and respond to guest inquiries or requests.
• Provide outstanding service to members and guests in a friendly and professional manner, following proper steps of service.
• Must maintain full familiarity with menus and knowledge of beverage offerings, including wine service.
• Complete station set-up and breakdown/side-work.
• Polish and clean all water glassware on assigned station during each shift.
• Take food and beverage orders and upsell as often as possible.
• Be pleasant, smile and greet all guests using surnames when obtained.
• Send orders using MICROS systems.
• Communicate with the culinary team regarding meal requirements, allegories, dietary needs, and special requests.
• Alert Restaurant Manager immediately if a guest has a suggestion, complaint or issue.
• Present accurate check to guests and process payment.
• Assist in seating guests and answering phones for the restaurant as needed.
• Crosstrain among other food and beverage outlets as needed.
• Perform any other duties assigned by the restaurant manager.

Qualifications

• Must have a minimum of 1 year of serving experience, preferably in high volume and casual environment or part of an upscale hotel restaurant outlet.
• Must adhere and agree to compensation acknowledgement and tip reporting guidelines.
• Must have knowledge of wine, spirits, and beer.
• Must be able to work a variety of shifts, including weekends and holidays.
• Maintain a professional business appearance, attitude, and performance.
• Must have unexpired Food Handlers & RAMP obtained upon hire.
• Must be able to lift, push, pull, place, and carry objects weighing up to 50lbs.

Omni Hotels & Resorts Is An Equal Opportunity/AA/Disability/Veteran Employer. The EEO Is The Law Poster Is Available Using The Following Link

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.