H2B - Server

Omni Hotels & Resorts; Hot Springs (VA); On-site; USD 28,000 - 54,000; Full time

Job summary

The Omni Homestead Resort & Spa is seeking a friendly, motivated server to greet guests, take orders, and provide exceptional service in a high-volume setting. You will handle beverages, upsell wines and cocktails, and coordinate with the kitchen to meet guest needs.

Responsibilities include cash handling, MICROS transactions, and maintaining a clean, welcoming dining area. Shifts include weekends and holidays; strong English communication is required.

Qualifications

• Minimum 1-year serving experience in a high-volume environment.
• Must have unexpired Food Handlers and TIPS or obtain upon hire.
• Knowledge of wine, spirits and beer; experience selling cocktails.
• Previous cash handling experience preferred.
• Ability to communicate clearly in English with guests and colleagues.
• Ability to input information into MICROS accurately.

Responsibilities

• Greet guests, take orders and offer menu and beverage suggestions.
• Communicate dietary needs and special requests to the kitchen.
• Record transactions in MICROS and adhere to cash handling standards.
• Ensure tables are set and service areas are clean throughout shifts.
• Provide exceptional service and resolve guest issues promptly.
• Maintain professionalism during busy periods and weekends/holidays.

Skills

Customer service

Cash handling

MICROS

Wine knowledge

English communication

Teamwork

Stress management

Stand/walk long shifts

Tools

MICROS

Job description

The Omni Homestead Resort & Spa

The Omni Homestead Resort & Spa has been delighting vacationers - including 24 U.S. Presidents - for over 250 years. A recently completed $170 million dollar renovation restored the historic character to this Allegheny Mountain resort in Virginia.

We are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings.

The Omni Homestead Resort & Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Homestead Resort & Spa may be your perfect match.

Overview:

The server will wait on tables promptly, courteously and to serve our guests with a genuine care.

Responsibilities:

• Knowledge of the dining room.
• Must have full familiarity with menus and beverage offerings.
• Greet guests when entering the restaurant with a pleasant smile and superior customer service.
• Take orders and answer questions/offer suggestions on both food and beverage menu selections, and daily specials.
• Communicate with culinary team regarding meal requirements, allergies, dietary needs and special requests.
• Record transaction in MICROS system at time of order and adhere to cash handling standards.
• Check in with guests to ensure satisfaction with each food course and/or beverage.
• Present accurate check to guest and process payment.
• Maintain cleanliness of work areas throughout the day.
• Process station set-up and break-down and complete all other side work duties as assigned.
• Ensure tables are set up properly, including polishing and cleaning glasses.
• Service to guests according to Omni Moments of Service Standards.
• Be pleasant, smile and greet all guests, using surnames when obtained.
• Clean, clear and reset service areas.
• Protect the hotel from liability with regard to over serving guests.
• Perform any other duties as assigned by the restaurant manager.

Qualifications:

• Minimum 1-year serving experience, high volume sports/live entertainment bar experience preferred.
• Must have unexpired Food Handlers and TIPS - or obtain upon hire.
• Developed knowledge of wine, spirits, and beer with experience selling and presenting specialty mixed cocktails.
• Previous cash handling experience preferred.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers.
• Ability to accurately and efficiently input information into MICROS.
• Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
• Ability to work cohesively with co-workers both within and outside of your department.
• Ability to prioritize, organize and follow up on guest requests and needs in a fast-paced environment.
• Excellent customer service, service recovery and problem-solving skills.
• Must be able to work a variety of shifts, including weekends and holidays.
• Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
• Position requires frequent bending, reaching overhead, twisting, and consistent use of hands and arms.
• Must be able to stand and walk for an extended period or for an entire work shift in indoor/outdoor environments.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.