Server

Paycom - ATS; Pleasant Valley Township (IA); On-site; USD 17,000 - 25,000; Full time

Job summary

FRCG is seeking a friendly, customer-focused restaurant team member to ensure exceptional dining experiences and encourage repeat patronage. You will greet guests, work with a team, introduce yourself by name, and use menu knowledge to drive sales while presenting dishes with care.

Responsibilities include serving food and beverages, alcohol service per policy, accurate order entry, seating guests, answering phones, bussing and running food, and maintaining a clean dining area.

Qualifications

• Must be at least 18 years old to serve alcohol.
• Friendly, outgoing personality with a positive demeanor.
• Ability to multitask and stay organized in a fast-paced environment.
• Ability to stand/walk for extended periods and lift up to 60 lbs.
• Effective English communication and teamwork.

Responsibilities

• Greet guests within one minute of seating.
• Work effectively in a team and communicate clearly with guests and teammates.
• Introduce yourself by name and demonstrate menu knowledge, presentation, and suggestive selling.
• Serve food and beverages accurately and promptly; provide responsible alcohol service.
• Enter orders correctly to the terminal; assist with seating and answering phones when needed.
• Bus tables and reset the dining area; run food and complete side work during shifts.
• Monitor guest satisfaction and report concerns to management before the guest leaves.
• Maintain cleanliness of the dining room, sections, restrooms, doors, and windows.

Skills

Guest greeting

Team player

Menu knowledge

Suggestive selling

Communication

Job description

PurposeTo serve each guest in a manner that ensures an exceptional dining experience and encourages continued patronage. FRCG requires sincere dedication from all Team Members to deliver outstanding service and hospitality.Key ResponsibilitiesGreeting guests within one minute of being seatedWork effectively in a team environment and communicate clearly with guests and fellow Team MembersIntroduce yourself by name and demonstrate strong salesmanship through menu knowledge, presentation, and suggestive sellingServe food and beverages in a courteous, accurate, and timely mannerProvide responsible alcohol service in accordance with company policies and all state and local regulationsAccurately and promptly enter orders to follow table to terminal guidelinesAssist with seating guests and answering phones when the host staff are unavailablePre-bus tables in your section and nearby areas; maintain a “full hands in, full hands out” approachRun food, refill beverages, and complete side work throughout the shiftConsistently offer appetizers, fried rice, and desserts to every guestProcess guest payments accurately and promptlyBus and reset tables promptlyMaintain general cleanliness of the restaurant, your assigned section, including floors, dining room, BOH, restrooms, doors, and windowsComplete all assigned side work dutiesMonitor guest satisfaction and report any concerns or complaints to Management before the guest leavesProvide a sincere farewell and invite guests to returnPhysical RequirementsAbility to communicate clearly in English (100%)Ability to stand and walk for extended periods (2–12 hours) (100%)Ability to reach, bend, stoop, wipe, and lift up to 60 lbs. (80%)QualificationsMust be at least 18 years old to serve alcohol, or as required by state regulationsFriendly, outgoing personality with a positive demeanorStrong problem-solving skills and ability to remain calm under pressureAbility to multitask and stay organized in a fast-paced environmentAbility to meet the physical demands of the positionNoteThis job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.