Server

Paycom - ATS; Ames (IA); On-site; USD 17,000 - 28,000; Full time

Job summary

Paycom - ATS is seeking a friendly server in Ames, IA to deliver exceptional dining experiences. You will greet guests promptly, communicate clearly with team members, and showcase menu knowledge to upsell appetizers, drinks, and desserts.

Role requires strong multitasking, teamwork, and the ability to stay composed in a fast-paced environment while maintaining high standards of hospitality.

Qualifications

• Greet guests within one minute of seating.
• Enter orders accurately and promptly.
• Provide alcohol service according to policy and regulations.
• Maintain cleanliness and reset tables as needed.
• Assist hosts and answer phones when needed.
• Deliver exceptional hospitality and upsell desserts and drinks.

Responsibilities

• Greet guests within one minute of seating and remain attentive.
• Host/seat guests and coordinate with servers for smooth table turnover.
• Take and relay orders accurately to the kitchen and bar.
• Serve food and beverages courteously and promptly.
• Monitor guest satisfaction and address concerns with management when needed.
• Process payments accurately and reset tables for the next guests.

Skills

Customer service

Multitasking

Communication

Problem solving

Teamwork

Education

High school diploma or equivalent

Job description

PurposeTo serve each guest in a manner that ensures an exceptional dining experience and encourages continued patronage. FRCG requires sincere dedication from all Team Members to deliver outstanding service and hospitality.Key ResponsibilitiesGreeting guests within one minute of being seatedWork effectively in a team environment and communicate clearly with guests and fellow Team MembersIntroduce yourself by name and demonstrate strong salesmanship through menu knowledge, presentation, and suggestive sellingServe food and beverages in a courteous, accurate, and timely mannerProvide responsible alcohol service in accordance with company policies and all state and local regulationsAccurately and promptly enter orders to follow table to terminal guidelinesAssist with seating guests and answering phones when the host staff are unavailablePre-bus tables in your section and nearby areas; maintain a “full hands in, full hands out” approachRun food, refill beverages, and complete side work throughout the shiftConsistently offer appetizers, fried rice, and desserts to every guestProcess guest payments accurately and promptlyBus and reset tables promptlyMaintain general cleanliness of the restaurant, your assigned section, including floors, dining room, BOH, restrooms, doors, and windowsComplete all assigned side work dutiesMonitor guest satisfaction and report any concerns or complaints to Management before the guest leavesProvide a sincere farewell and invite guests to returnPhysical RequirementsAbility to communicate clearly in English (100%)Ability to stand and walk for extended periods (2–12 hours) (100%)Ability to reach, bend, stoop, wipe, and lift up to 60 lbs. (80%)QualificationsMust be at least 18 years old to serve alcohol, or as required by state regulationsFriendly, outgoing personality with a positive demeanorStrong problem-solving skills and ability to remain calm under pressureAbility to multitask and stay organized in a fast-paced environmentAbility to meet the physical demands of the positionNoteThis job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.