Server

StepStone-Hospitality-Inc; Charlotte (NC); On-site; USD 19,000 - 28,000; Full time

Job summary

Le Meridien | Sheraton Charlotte Hotel is seeking an ambitious and friendly team member for our food and beverage service. You will greet guests, present menus, upsell, and use the POS system to manage orders and payments, ensuring a smooth guest experience.

Flexible full-time shifts (AM/PM) and a fast-paced environment require enthusiasm, stellar English communication, and a professional, detail-oriented approach to service and guest satisfaction.

Qualifications

• Proven working experience in food & beverage or related hospitality role.
• Excellent customer service and communication skills.
• Strong command of English for guest and team communication.
• Professionalism, speed, and attention to detail in a busy service environment.
• Ability to work independently and maintain motivation.

Responsibilities

• Greet guests warmly and assist with seating as needed.
• Present menus and answer questions; offer suggestions on food, service, and wines.
• Memorize menu items and daily specials; use proper etiquette.
• Record orders and relay them to kitchen and bar via POS system.
• Handle payments and assist guests through checkout.
• Maintain cleanliness and reset tables between courses.
• Assist in service and prep areas; follow health and safety regulations.
• Ensure accurate cash handling procedures and compliance with licensing laws.
• Address guest complaints or requests promptly and inform team accordingly.

Skills

Customer service

English fluency

Independent work

Friendly demeanor

Attention to detail

Education

High school diploma or equivalent

Tools

POS system

Job description

Description

We are looking for an ambitious and fun individual to join our hard working food and beverage team at the Le Meridien | Sheraton Charlotte Hotel. Our goal is to enhance the customer experience by having an enthusiastic staff to ensure event guests are well taken care of!

Schedule: Full-time with flexible availability for both AM and PM shifts. Schedule may vary based on business needs and volume.
Greet all guests in a warm and enthusiastic manner and assist host or hostess in seating guests as needed.

• Present menu, answer questions, and make suggestions regarding food, service, appropriate wines, and food preparation.
• Memorize menu selections and wines including being familiar with daily specials and basic ingredients.
• Use proper verbiage and etiquette including serving ladies first
• Write order on check or memorize order.
• Relay order to kitchen and service bar utilizing point of sale system
• Observe guests to fulfill any additional request and to perceive when meal has been completed for guest checkout.
• Total bill and accept payment or refer guest to cashier.
• Ladle soup, portion pies and desserts, and brew coffee.
• Clear and reset counters or table at conclusion of each course.
• Assist in cleaning and wiping down of service areas and prep areas
• Maintain and follow all cash handling procedures.
• Maintain safe serve regulations when serving alcoholic beverages
• Handle reasonable guests complaints/requests and inform others when required
• Comply with health and safety regulation and act in line with company policies and licensing laws

Requirements

Skills to be successful in this role would include:

• Ability to work independently and remain motivated
• Smile
• Proven working experience in relevant field
• Helpful with customer service
• Professionalism along with speed and attention to detail
• Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.

EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.