Banquet Server — Guest Experience Specialist

StepStone-Hospitality-Inc; Charlotte (NC); On-site; USD 17,000 - 25,000; Full time

Job summary

Le Meridien | Sheraton Charlotte Hotel is seeking an ambitious and fun team member for our banquets team in Charlotte, NC. Join a hardworking group dedicated to ensuring event guests are well taken care of and enjoy a memorable dining experience.

You will need knowledge of menu items, beverages, wines, and service standards, with the ability to work independently, stay motivated, and communicate clearly with guests and colleagues.

Qualifications

• Ability to work independently and remain motivated.
• Smile.
• Proven working experience in relevant field.
• Helpful with customer service.
• Professionalism along with speed and attention to detail.
• Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.

Responsibilities

• Prepare all dressings and cold sauces.
• Ensure quality guest service and comfort at all times by monitoring the area continuously.
• Have a comprehensive knowledge of all menu items, specials, beverages, wines, etc.
• Serve all items utilizing appropriate china, glassware, silverware, garnish, and condiments.
• Assist servers and set up housepersons if needed.
• Maintain safe serve regulations when serving alcoholic beverages.
• Assist in setting tables with linen and basic silver and glass maintaining high standard of presentation.
• Assist in breaking down events and cleaning rooms after functions.
• Comply with health and safety regulation and act in line with company policies and licensing laws.
• Maintain equipment in good condition.
• Report on any shortages, damages or security issues.
• Handle reasonable guests complaints/requests and inform others when required.

Skills

Independent work

Smile

Customer service

English

Professionalism

Job description

Le Meridien | Sheraton Charlotte Hotel is seeking an ambitious and fun team member for our banquets team in Charlotte, NC. Join a hardworking group dedicated to ensuring event guests are well taken care of and enjoy a memorable dining experience.

You will need knowledge of menu items, beverages, wines, and service standards, with the ability to work independently, stay motivated, and communicate clearly with guests and colleagues.