Senior Workplace Experience Host

CBRE; San Francisco (CA); On-site; USD 65,000 - 70,000; Full time

Job summary

CBRE in San Francisco is seeking a Workplace Experience Sr Coordinator to deliver a world-class customer service experience to employees and guests in a designated building. You will coordinate quality-control tasks, document gaps, and liaise with multiple teams to ensure spaces meet readiness standards.

Daily responsibilities include quality-control walks, maintaining coverage maps, tracking issues in Jira, and confirming completed work through inspections while supporting a diverse Workplace

Qualifications

• HS Diploma or GED or equivalent experience required.
• Minimum 3–4 years of front desk, concierge, customer service, or hospitality experience.
• Property management experience preferred but not required.
• Open and flexible work schedules.
• Ability to interpret instructions, memos, and present information to internal teams.

Responsibilities

• Coordinate workplace observations and requests from intake through closure, ensuring each item has a clear owner, priority, timing, and status.
• Support ad hoc reviews of spaces and services by documenting gaps, assigning follow-up, and verifying closure.
• Coordinate handoffs to CBRE service partners, vendors, or internal teams without performing the underlying service work.
• Liaise between Workplace, Facilities, IT, AV, Security, and other teams for issue resolution and escalation.
• Communicate updates clearly, elevate risks or delays, and confirm spaces meet readiness standards.

Skills

Front desk experience

Concierge experience

Customer service

Hospitality experience

Education

HS Diploma or GED

Tools

Google Docs

Slack

Jira

Job description

CBRE in San Francisco is seeking a Workplace Experience Sr Coordinator to deliver a world-class customer service experience to employees and guests in a designated building. You will coordinate quality-control tasks, document gaps, and liaise with multiple teams to ensure spaces meet readiness standards.

Daily responsibilities include quality-control walks, maintaining coverage maps, tracking issues in Jira, and confirming completed work through inspections while supporting a diverse Workplace