Sr. Workplace Experience Coordinator - San Francisco, CA

CBRE; San Francisco (CA); On-site; USD 65,000 - 70,000; Full time

Job summary

CBRE in San Francisco is seeking a Workplace Experience Sr Coordinator to deliver a world-class customer service experience to employees and guests in a designated building. You will coordinate quality-control tasks, document gaps, and liaise with multiple teams to ensure spaces meet readiness standards.

Daily responsibilities include quality-control walks, maintaining coverage maps, tracking issues in Jira, and confirming completed work through inspections while supporting a diverse Workplace

Qualifications

• HS Diploma or GED or equivalent experience required.
• Minimum 3–4 years of front desk, concierge, customer service, or hospitality experience.
• Property management experience preferred but not required.
• Open and flexible work schedules.
• Ability to interpret instructions, memos, and present information to internal teams.

Responsibilities

• Coordinate workplace observations and requests from intake through closure, ensuring each item has a clear owner, priority, timing, and status.
• Support ad hoc reviews of spaces and services by documenting gaps, assigning follow-up, and verifying closure.
• Coordinate handoffs to CBRE service partners, vendors, or internal teams without performing the underlying service work.
• Liaise between Workplace, Facilities, IT, AV, Security, and other teams for issue resolution and escalation.
• Communicate updates clearly, elevate risks or delays, and confirm spaces meet readiness standards.

Skills

Front desk experience

Concierge experience

Customer service

Hospitality experience

Education

HS Diploma or GED

Tools

Google Docs

Slack

Jira

Job description

Ready to take your career to the next level? Join our top tier Workplace Experience Host Team at CBRE, where you'll collaborate with a diverse group of associates to provide white glove hospitality to employees and clients, creating a wonderful workplace environment and daily experience

About The Role

As a CBRE Workplace Experience Sr. Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do

Workplace Quality Assurance and Coordination

• Coordinate workplace observations and requests from intake through closure, ensuring each item has a clear owner, priority, timing, and status.
• Support ad hoc, leadership-requested reviews of spaces and services by documenting gaps, assigning follow-up, and verifying closure.
• Coordinate handoffs to the responsible CBRE service partner, vendor, Building Technician, building management partner, or internal team without performing the underlying service work.
• Serve as a liaison between Workplace, Facilities, IT, AV, Security, building management, vendors, and other cross-functional teams for issue resolution and escalation.
• Communicate updates clearly, elevate risks or delays, and confirm spaces meet readiness standards before items are considered complete.

Administrative and Operational Tracking

• Maintain accurate quality-control trackers, Jira tickets, coverage maps, service-reference lists, issue-aging reports, and closure records.
• Monitor quality-control observations and related workplace requests across Jira, Slack, email, and other communication channels; confirm the appropriate owner, priority, and status.

Workplace Experience and Quality Control

• Conduct structured daily quality-control walks across assigned workplace spaces to ensure cleanliness, organization, functionality, hospitality, and readiness standards are maintained.
• Inspect all mapped workplace zones on a defined cadence, including common areas, conference rooms, enclosed rooms, executive areas, pantries, restrooms, circulation paths, storage areas, and less-visible spaces.
• Maintain simple site-specific coverage maps and service-reference lists so recurring routes and rooms are known and do not depend on one person’s memory.
• Validate service coverage after vendor, technician, or staffing transitions so rooms, assets, and service routes are not unintentionally missed.
• Identify visible workplace or real-estate issues, document the location and priority, route them to the appropriate vendor, technician, building management partner, or internal team, and track them through closure.
• Confirm completed work through physical inspection when appropriate rather than relying only on a vendor or ticket update.

What You’ll Need

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

• HS Diploma or GED or equivalent experience required.
• A minimum of 3-4 years of front desk, concierge, customer service, or other hospitality experience.
• Property Management experience preferred but not required
• Open and flexible work schedules.
• Ability to comprehend and interpret instructions, and memos and ask clarifying questions. Desire to present information to an internal department and/or large groups of employees.
• Comfortable meeting and engaging with new people with a warm demeanor, being able to assess circumstances, empathize, and offer help.
• Apply a high level of attention to detail as well as strong verbal and written skills.
• Ability to work requiring significant walking or through other means of mobility. This includes standing in position for extended periods, reaching, bending, stooping, pushing and/or pulling, and frequently lifting up to 40 lbs
• Working knowledge of Google Docs and Slack. Some experience with Jira would be useful but not required.

Why CBRE?

• A culture of respect, integrity, service, and excellence crafts our approach to every opportunity

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Workplace Experience Sr Coordinator position is $65,000 annually and the maximum salary for the Workplace Experience Sr Coordinator position is $70,000 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).