Sr. Workplace Experience Coordinator - Mountain View, CA

CBRE Group, Inc.; Mountain View (CA); On-site; USD 70,000 - 95,000; Full time

Job summary

CBRE Group, Inc. is seeking a Workplace Experience Sr. Coordinator to deliver world-class customer service to employees and guests in a designated building. You will partner with cross-functional teams to ensure readiness and hospitality standards are consistently met.

You’ll manage quality-control walks, observations, and service coverage, coordinating with vendors and internal partners to resolve issues from intake to closure, while maintaining clear ownership and timely updates.

Responsibilities

• Coordinate workplace observations and requests from intake through closure, ensuring each item has a clear owner, priority, timing, and status.
• Support ad hoc, leadership‑requested reviews of spaces and services by documenting gaps, assigning follow‑up, and verifying closure.
• Coordinate handoffs to the responsible CBRE service partner, vendor, Building Technician, building management partner, or internal team without performing the underlying service work.
• Serve as a liaison between Workplace, Facilities, IT, AV, Security, building management, vendors, and other cross‑functional teams for issue resolution and escalation.
• Communicate updates clearly, escalate risks or delays, and confirm spaces meet readiness standards before items are considered complete.

Job description

"Ready to take your career to the next level? Join our top tier Workplace Experience Host Team at CBRE, where you'll collaborate with a diverse group of associates to provide white glove hospitality to employees and clients, creating a wonderful workplace environment and daily experience"

About the Role:

As a CBRE Workplace Experience Sr. Coordinator, you'll be responsible for delivering a world‑class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world‑class customer service to the clients and visitors of a designated building.

What You’ll Do:

Workplace Quality Assurance and Coordination

• Coordinate workplace observations and requests from intake through closure, ensuring each item has a clear owner, priority, timing, and status.
• Support ad hoc, leadership‑requested reviews of spaces and services by documenting gaps, assigning follow‑up, and verifying closure.
• Coordinate handoffs to the responsible CBRE service partner, vendor, Building Technician, building management partner, or internal team without performing the underlying service work.
• Serve as a liaison between Workplace, Facilities, IT, AV, Security, building management, vendors, and other cross‑functional teams for issue resolution and escalation.
• Communicate updates clearly, *escalate risks or delays, and confirm spaces meet readiness standards before items are considered complete.*

Administrative and Operational Tracking

• Maintain accurate quality‑control trackers, Jira tickets, coverage maps, service‑reference lists, issue‑aging reports, and closure records.
• Monitor quality‑control observations and related workplace requests across Jira, Slack, email, and other communication channels; confirm the appropriate owner, priority, and status.

Workplace Experience and Quality Control

• Conduct structured daily quality‑control walks across assigned workplace spaces to ensure cleanliness, organization, functionality, hospitality, and readiness standards are maintained.
• Inspect all mapped workplace zones on a defined cadence, including common areas, conference rooms, enclosed rooms, executive areas, pantries, restrooms, circulation paths, storage areas, and less‑visible spaces.
• Maintain simple site‑specific coverage maps and service‑reference lists so recurring routes and rooms are known and do not depend on one person’s memory.
• Validate service coverage after vendor, technician, or staffing transitions so rooms, assets, and service routes are not unintentionally missed.
• Identify visible workplace or real‑estate issues, document the location and priority, route them to the appropriate vendor, technician, building management partner, or internal team, and track them through closure.
• Confirm completed work through physical inspection when appropriate rather than relying only on a vendor or ticket update.