Senior Workplace Accommodations Specialist

Aston Carter; Austin (TX); Hybrid; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Time Off/Leave (PTO, Vacation or Sick)

Job summary

Aston Carter is seeking a Workplace Accommodations Specialist in Austin, TX, to manage the end-to-end employee accommodations process, from intake to resolution, ensuring fair, well-documented outcomes and strict confidentiality.

The role emphasizes policy discipline, clear communication, and collaboration with Employee Relations, HR partners, and other centers of excellence, in a hybrid office environment.

Qualifications

• 5+ years in HR/employee relations, workplace accommodations, leave or disability management, or related case management.
• Experience managing complex or sensitive employee matters that require policy interpretation, judgment and discretion.
• Ability to interpret and apply policies, procedures, and program guidance to individual circumstances.
• Strong written and verbal communication skills, especially for sensitive information.
• Experience partnering across HR/People functions with multiple stakeholders.
• Strong case management skills: documentation, organization, and follow-through.
• Ability to work independently, manage competing priorities, and know when to escalate.
• Discretion handling confidential employee information.
• Proficiency with Microsoft Office for documentation, communication, reporting, and record management.
• Experience in HR support and HR administration, including handling employee records and HR-related processes.
• Experience in employee relations, handling concerns and sensitive interactions.
• Familiarity with leave management, disability management, and related programs such as FMLA.

Responsibilities

• Manage employee accommodation requests from intake through final resolution, following established program processes and guidance.
• Review information and documentation submitted for accommodation requests and determine when additional information is needed.
• Guide each request through review, approval, and documentation steps, ensuring alignment with program requirements.
• Maintain timely, clear communication with employees, setting expectations and sharing outcomes.
• Manage multiple active cases simultaneously with strong follow-through and attention to detail.
• Apply policies and program guidance to individual cases consistently.
• Evaluate requests objectively and determine when escalation is needed.
• Make or facilitate decisions within defined authority and escalate when required.
• Ensure decisions are well-documented and compliant with program standards.
• Identify complex or recurring scenarios for guidance or program enhancements.
• Collaborate with Employee Relations, accommodations program owner, People/HR teams, and Centers of Excellence on complex cases.
• Understand employee needs, business considerations, and feasible accommodation options.
• Help employees, managers, and partners understand the accommodations process and responsibilities.
• Recognize escalation needs and engage appropriate partners (Employee Relations, Legal, Benefits).
• Maintain trusted relationships with employees and stakeholders while upholding confidentiality.
• Keep case documentation and records up-to-date and compliant.
• Execute processes consistently to support strong program delivery.
• Support case tracking, reporting, and identification of trends and improvement opportunities.
• Surface opportunities to refine processes and guidance to improve employee experience.
• Support additional accommodations program activities and projects as needed.

Skills

HR experience

Policy interpretation

Communication skills

Cross-functional collaboration

Case management

Independence

Confidentiality

MS Office

HR administration

Employee relations

Leave/Disability/FMLA

Tools

Microsoft Office

Job description

Aston Carter is seeking a Workplace Accommodations Specialist in Austin, TX, to manage the end-to-end employee accommodations process, from intake to resolution, ensuring fair, well-documented outcomes and strict confidentiality.

The role emphasizes policy discipline, clear communication, and collaboration with Employee Relations, HR partners, and other centers of excellence, in a hybrid office environment.