Workplace Accomodations Specialist

Aston Carter; Austin (TX); Hybrid; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Time Off/Leave (PTO, Vacation or Sick)

Job summary

Aston Carter is seeking a Workplace Accommodations Specialist in Austin, TX, to manage the end-to-end employee accommodations process, from intake to resolution, ensuring fair, well-documented outcomes and strict confidentiality.

The role emphasizes policy discipline, clear communication, and collaboration with Employee Relations, HR partners, and other centers of excellence, in a hybrid office environment.

Qualifications

• 5+ years in HR/employee relations, workplace accommodations, leave or disability management, or related case management.
• Experience managing complex or sensitive employee matters that require policy interpretation, judgment and discretion.
• Ability to interpret and apply policies, procedures, and program guidance to individual circumstances.
• Strong written and verbal communication skills, especially for sensitive information.
• Experience partnering across HR/People functions with multiple stakeholders.
• Strong case management skills: documentation, organization, and follow-through.
• Ability to work independently, manage competing priorities, and know when to escalate.
• Discretion handling confidential employee information.
• Proficiency with Microsoft Office for documentation, communication, reporting, and record management.
• Experience in HR support and HR administration, including handling employee records and HR-related processes.
• Experience in employee relations, handling concerns and sensitive interactions.
• Familiarity with leave management, disability management, and related programs such as FMLA.

Responsibilities

• Manage employee accommodation requests from intake through final resolution, following established program processes and guidance.
• Review information and documentation submitted for accommodation requests and determine when additional information is needed.
• Guide each request through review, approval, and documentation steps, ensuring alignment with program requirements.
• Maintain timely, clear communication with employees, setting expectations and sharing outcomes.
• Manage multiple active cases simultaneously with strong follow-through and attention to detail.
• Apply policies and program guidance to individual cases consistently.
• Evaluate requests objectively and determine when escalation is needed.
• Make or facilitate decisions within defined authority and escalate when required.
• Ensure decisions are well-documented and compliant with program standards.
• Identify complex or recurring scenarios for guidance or program enhancements.
• Collaborate with Employee Relations, accommodations program owner, People/HR teams, and Centers of Excellence on complex cases.
• Understand employee needs, business considerations, and feasible accommodation options.
• Help employees, managers, and partners understand the accommodations process and responsibilities.
• Recognize escalation needs and engage appropriate partners (Employee Relations, Legal, Benefits).
• Maintain trusted relationships with employees and stakeholders while upholding confidentiality.
• Keep case documentation and records up-to-date and compliant.
• Execute processes consistently to support strong program delivery.
• Support case tracking, reporting, and identification of trends and improvement opportunities.
• Surface opportunities to refine processes and guidance to improve employee experience.
• Support additional accommodations program activities and projects as needed.

Skills

HR experience

Policy interpretation

Communication skills

Cross-functional collaboration

Case management

Independence

Confidentiality

MS Office

HR administration

Employee relations

Leave/Disability/FMLA

Tools

Microsoft Office

Job description

Job Title:

Workplace Accommodations Specialist

Job Description

The Workplace Accommodations Specialist supports the day-to-day execution of the employee accommodations program by managing requests from intake through resolution, applying established policies, and partnering with key stakeholders to ensure a consistent, thoughtful, and timely experience. This role works directly with employees and internal partners to review accommodation requests, guide them through structured review and approval processes, and help deliver fair and well-documented outcomes. The specialist balances empathy and professionalism with strong policy discipline and sound judgment while maintaining strict confidentiality and building trusted relationships across the organization.

Responsibilities

• Manage employee accommodation requests from initial intake through final resolution, following established program processes and guidance.
• Review information and documentation submitted in support of accommodation requests and determine when additional information or clarification is needed.
• Guide each request through the appropriate review, approval, and documentation steps, ensuring alignment with program requirements.
• Maintain timely, clear, and thoughtful communication with employees throughout the process, including setting expectations, outlining next steps, and sharing outcomes.
• Manage multiple active cases simultaneously while prioritizing effectively and maintaining strong follow-through and attention to detail.
• Apply established accommodation policies, program guidance, and decision framework to individual employee circumstances in a consistent manner.
• Evaluate requests objectively while recognizing when unique situations require judgment, further analysis, or additional consultation.
• Make or facilitate decisions within defined authority and engage appropriate partners when additional review or escalation is required.
• Ensure recommendations and decisions are thoroughly documented and compliant with program standards and recordkeeping expectations.
• Identify unusual, complex, or recurring scenarios and surface them as opportunities for additional guidance, clarification, or program enhancements.
• Work closely with Employee Relations, the accommodations program owner, People/HR teams, and other internal Centers of Excellence on complex or sensitive cases.
• Collaborate with stakeholders to understand employee needs, business considerations, and feasible accommodation options.
• Help employees, managers, and internal partners understand the accommodations process, their roles, and their responsibilities within it.
• Recognize when a request requires consultation or escalation and promptly engage the appropriate partners, such as Employee Relations, Legal, or Benefits.
• Build and maintain trusted relationships with employees and stakeholders while upholding appropriate program boundaries and confidentiality.
• Maintain accurate, complete, and up-to-date case documentation and employee records in accordance with program standards.
• Execute established processes consistently to support strong and compliant program delivery.
• Support case tracking, reporting, and the identification of recurring issues, trends, and opportunities for improvement.
• Surface opportunities to refine processes, clarify guidance, and enhance the experience for employees and managers.
• Support additional accommodations program activities and projects as needed, including initiatives related to workplace experience, leave and disability management, and broader HR programs.

Essential Skills

• 5+ years of relevant professional experience in Human Resources, Employee Relations, workplace accommodations, leave or disability management, employee case management, or a closely related field.
• Demonstrated experience managing complex or sensitive employee matters that require policy interpretation, judgment, and discretion.
• Proven ability to interpret and apply established policies, procedures, and program guidance to individual circumstances.
• Strong written and verbal communication skills, particularly when conveying sensitive information or decisions to employees and stakeholders.
• Experience partnering effectively across HR/People functions and working collaboratively with multiple stakeholders.
• Strong case management skills, including documentation, organization, and consistent follow-through.
• Ability to work independently, manage competing priorities, and determine when additional consultation or escalation is appropriate.
• Demonstrated ability to handle confidential and sensitive employee information with a high level of discretion.
• Proficiency with Microsoft Office for documentation, communication, reporting, and record management.
• Experience in HR support and HR administration, including handling employee records and HR-related processes.
• Experience in employee relations, including handling employee concerns, issues, and sensitive interactions.
• Familiarity with leave management, disability management, and related programs such as FMLA.

Additional Skills & Qualifications

• Direct experience managing workplace accommodation requests is strongly preferred.
• Hands-on experience supporting employees through an accommodation review or interactive process.
• Experience reviewing information and documentation related to accommodation requests and determining when additional details or clarification are required.
• Experience applying workplace accommodation policies and established program guidance to individual cases in a consistent and fair manner.
• Experience partnering with functions such as Employee Relations, Legal, Leave/Disability, Benefits, HR/People Partners, or similar Centers of Excellence.
• Experience documenting accommodation decisions and maintaining accurate case records and employee records.
• Experience supporting accommodation programs within a large, complex, or global organization.
• Exposure to workplace experience management and program management within HR or People functions.
• Familiarity with benefits programs and their intersection with leave, disability, and accommodations.
• Experience with records management practices related to HR and employee data.

Work Environment

This role operates in a hybrid work environment with a typical schedule of three days in the office and two days working remotely, commonly with in‑office days from Tuesday through Thursday and remote work on Monday and Friday. The position is based on a modern campus environment that offers attractive amenities, providing a comfortable and engaging workplace. The role involves regular collaboration with HR, Employee Relations, Legal, Benefits, and other Centers of Excellence, as well as frequent interaction with employees across the organization through both in‑person and virtual channels. Standard office technologies and tools, including Microsoft Office and HR systems, support daily work, documentation, and case management.

Job Type & Location

This is a Contract position based out of Austin, TX.

Pay And Benefits

The pay range for this position is $20.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job‑related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre‑tax and Roth post‑tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long‑term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Nov 18, 2026.

Workplace Type

This is a hybrid position in Austin,TX.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry‑leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.