Senior Workforce Strategist, Medicaid UM (Remote)

Humana, Inc.; Annapolis (MD); Remote; USD 71,000 - 98,000; Full time

Benefits offered by this job

Fully Remote

Bonus incentive plan

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Paid time off

Job summary

Humana, Inc. is seeking a Senior Workforce Management Professional to blend advanced analytics with daily staffing execution in a fully remote role. The position supports Medicaid UM staffing, forecasting, scheduling, and policy-compliant timekeeping across the enterprise.

The role emphasizes partnering with leaders, turning data into workforce decisions, and driving engagement while meeting regulatory guidelines and organizational goals. Strong communication and analytical skills are essential.

Qualifications

• Comprehensive knowledge of Verint.
• 3+ years of Workforce Management experience.
• Experience collaborating with leaders.
• Comprehensive knowledge of Microsoft Word, Excel and PowerPoint.
• Excellent written and oral communication skills.
• Strong analysis, critical thinking, and analytical problem-solving skills.
• Ability to handle multiple tasks and deadlines with attention to detail.

Responsibilities

• Perform short-range and intermediate forecasting for staffing needs in Medicaid UM, incorporating real-time data, use trends, and anticipated demand fluctuations.
• Administer and oversee scheduling, timekeeping, attendance line, and absence management tasks, ensuring accuracy and compliance with established policies.
• Assess organizational staffing, identify requirements, and recommend solutions to meet both immediate and future workforce goals.
• Provide relevant analysis of talent and staffing needs, supporting strategic and operational goals at the department and segment level.
• Demonstrate comprehensive understanding of organizational strategy, departmental goals, and their linkages to related departments to inform workforce decisions.
• Collaborate with leadership and teams to support operational execution and strategic initiatives, applying strong communication and interpersonal skills.
• Make independent decisions regarding work methods and approaches, including resolving issues in ambiguous or evolving circumstances.
• Ensure all workforce management activities comply with U.S. federal and Puerto Rico employment laws and Humana's internal guidelines.
• Monitor and report on main workforce metrics; adjust planning and processes to optimize performance and employee engagement.

Skills

Analytical thinking

Communication

Forecasting

Staffing planning

Education

Bachelor's degree

Tools

Verint

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Humana, Inc. is seeking a Senior Workforce Management Professional to blend advanced analytics with daily staffing execution in a fully remote role. The position supports Medicaid UM staffing, forecasting, scheduling, and policy-compliant timekeeping across the enterprise.

The role emphasizes partnering with leaders, turning data into workforce decisions, and driving engagement while meeting regulatory guidelines and organizational goals. Strong communication and analytical skills are essential.