Senior Workforce Planner, Oncology Care Ops

Talenthop; United States; Remote; USD 90,000 - 140,000; Full time

Job summary

TalentHop, partnering with a leading oncology care organization, seeks a Senior Associate, Workforce Management to optimize staffing and ensure patient care continuity across care delivery teams.

You will forecast staffing needs, maintain coverage models, and build dashboards using Google Sheets, App Script, and Looker, collaborating with care delivery leaders to reflect training, holidays, and priorities in schedules. Experience with WFM platforms and contact center tools is essential.

Qualifications

• 3–5 years in workforce management, analytics, or scheduling.
• Experience with Verint, Calabrio, NICE IEX/Playvox, Alvaria, Planbase, or Assembled.
• Familiarity with contact center platforms like Amazon Connect, Genesys, Five9, NICE CXone, Zoom Contact Center, 8x8, or Talkdesk.
• Proficiency in Google Sheets or Excel with pivot tables and time-based modeling.
• Strong attention to detail with small, specialized staff groups.
• Effective communication across care delivery, operations, and leadership.
• Experience building dashboards in Looker, Metabase, or Google Analytics.
• Knowledge of SQL or scripting (Python, R) is beneficial.

Responsibilities

• Develop and update short-term staffing and forecasting models aligned with operational needs.
• Monitor workforce adherence and coverage intervals, identifying risks and recommending actions.
• Build dashboards and reporting tools using Google Sheets, App Script, and Looker.
• Collaborate with care delivery leaders to incorporate training, holidays, and priorities into schedules.
• Support scenario planning for expanded hours, volume fluctuations, and new contract launches.
• Work closely with specialized teams requiring precise and empathetic workforce planning.

Skills

Forecasting staffing

Scheduling

Data analysis

Communication

Scenario planning

Attention to detail

Cross-functional collaboration

Tools

Verint

Calabrio

NICE IEX/Playvox

Alvaria

Planbase

Assembled

Amazon Connect

Genesys

Five9

NICE CXone

Zoom Contact Center

8x8

Talkdesk

Looker

Metabase

Google Analytics

Google Sheets

Excel

SQL

Python

R

Job description

TalentHop, partnering with a leading oncology care organization, seeks a Senior Associate, Workforce Management to optimize staffing and ensure patient care continuity across care delivery teams.

You will forecast staffing needs, maintain coverage models, and build dashboards using Google Sheets, App Script, and Looker, collaborating with care delivery leaders to reflect training, holidays, and priorities in schedules. Experience with WFM platforms and contact center tools is essential.