Senior Healthcare Workforce Forecasting & Planning Analyst

Thyme Care, Inc.; United States; Remote; USD 94,000 - 110,000; Full time

Job summary

Thyme Care, Inc. is seeking a Sr. Associate, Workforce Management to drive day-to-day operational excellence within the Care Delivery team.

You will develop forecasts, maintain coverage models, and build scalable reporting tools to ensure our teams meet demand and service levels. The role requires 3–5 years in workforce management or analytics, with hands-on experience in WFM platforms and CCaaS systems. Strong Excel/Google Sheets skills and collaboration across care delivery and leadership are

Qualifications

• 3–5 years of experience in workforce management, analytics, or scheduling in a service or operations environment.
• Hands-on experience with one or more WFM platforms: Verint, Calabrio, NICE IEX/Playvox, Alvaria, Planbase, or Assembled.
• Familiarity with CCaaS platforms such as Amazon Connect, Genesys, Five9, NICE CXone, Zoom Contact Center, 8x8, or Talkdesk.
• Experience supporting proactive and back-office service models.
• Proficiency in Google Sheets or Excel, including pivot tables and time-based modeling.
• A strong attention to detail when working with small and specialized staff groups where margin for error is limited.
• Effective communicator with the ability to collaborate across care delivery, operations, and leadership.

Responsibilities

• Develop, maintain, and update short-term staffing and forecasting models aligned to shifting operational needs.
• Monitor workforce adherence and interval coverage, flagging risks and generating recommendations.
• Build dashboards and reporting tools using Google Sheets, App Script and Looker to support planning, hiring, and performance monitoring.
• Collaborate with care delivery leaders to ensure schedules reflect training, holidays, and business priorities.
• Support scenario planning for expanded hours, fluctuating volumes, and new contract launches.
• Partner closely with small, high-sensitivity teams where minor errors can have major impact—applying rigor, empathy, and precision in every plan.

Skills

Forecasting

Workforce management

Analytics

Scheduling

Communication

Tools

Google Sheets

Looker

Metabase

Google Analytics

SQL / scripting (Python, R)

Job description

Thyme Care, Inc. is seeking a Sr. Associate, Workforce Management to drive day-to-day operational excellence within the Care Delivery team.

You will develop forecasts, maintain coverage models, and build scalable reporting tools to ensure our teams meet demand and service levels. The role requires 3–5 years in workforce management or analytics, with hands-on experience in WFM platforms and CCaaS systems. Strong Excel/Google Sheets skills and collaboration across care delivery and leadership are