Head of Workforce Management & Analytics

Devoted Health; Oklahoma City (OK); On-site; USD 110,000 - 130,000; Full time

Benefits offered by this job

Health, dental and vision plan

Generous paid time off

$100 monthly mobile or internet STEM

Stock options for all employees

Bonus eligibility for most roles

401K program

Parental leave

Job summary

Devoted Health in Oklahoma City is seeking a Workforce Management leader to build WFM from the ground up. Design scheduling models, capacity plans, staffing ratios for clinical teams, establish SOPs and governance, and translate strategy into actionable workflows.

Forecast demand with historical data, define KPIs, build dashboards in Google Sheets or Looker, monitor intraday performance, and adjust staffing to hit SLA targets.

Qualifications

• Operational Leadership: 5+ years driving and leading high-impact operational initiatives and scaling complex processes in fast-paced settings.
• Startup Mindset: Transparent, adaptable, and comfortable operating in dynamic, rapidly changing conditions.
• People-First Leadership: Empathetic, collaborative leadership prioritizing team well-being and customer outcomes.
• Execution & Ownership: Cross-functional leader with lifecycle project experience and accountability.
• Data-Driven: Proficient with operational systems, analytics, SQL, and cross-team collaboration.

Responsibilities

• Build WFM from the ground up: design forecasting, capacity planning, staffing models, and SOPs.
• Lead discussions to identify gaps and implement solutions; translate strategy into workflows.
• Forecast demand using historical data and define KPIs; monitor utilization and coverage gaps.
• Create dashboards in Google Sheets or BI tools and present clear recommendations to leadership.
• Drive intraday operations: monitor SLA attainment, AHT, and shrinkage; adjust staffing to meet targets.
• Collaborate with operations, finance, and clinical leadership to align staffing with budget and care delivery.

Skills

Operational Leadership

Execution & Ownership

Data-Driven

Collaborative Influence

Startup Mindset

People-First Leadership

Tools

SQL

Looker

Google Sheets

Job description

Devoted Health in Oklahoma City is seeking a Workforce Management leader to build WFM from the ground up. Design scheduling models, capacity plans, staffing ratios for clinical teams, establish SOPs and governance, and translate strategy into actionable workflows.

Forecast demand with historical data, define KPIs, build dashboards in Google Sheets or Looker, monitor intraday performance, and adjust staffing to hit SLA targets.