Senior Workforce Analytics & Labor Optimization

Belk; Charlotte (NC); On-site; USD 80,000 - 100,000; Full time

Job summary

Belk is seeking a Senior Workforce Management Analyst in Charlotte to oversee payroll hours, labor budgets, and workforce financial performance. You will own recurring reporting and ad hoc analyses to provide insights that guide labor investments and align with financial targets.

The role partners with BSS, Division Offices, Regional teams, and Stores, delivering actionable recommendations to optimize labor spend and improve productivity across the organization.

Qualifications

• Strong analytical mindset with ability to translate data into business insights.
• Exceptional communication skills with experience presenting to leadership.
• Advanced Excel skills; experience with Access and reporting tools.

Responsibilities

• Own and deliver recurring reporting on payroll hours, labor spend, and budget performance, ensuring accuracy, consistency, and actionable insights.
• Analyze daily, weekly, monthly, and quarterly labor performance across payroll hours, sales, traffic, and productivity metrics.
• Identify drivers of variance to budget, forecast, and prior year; deliver clear recommendations to improve performance.
• Build and maintain detailed labor hour allocations for initiatives, pilots, and peak business periods.
• Partner with finance and business teams to align labor investment with financial targets.
• Drive simplification and continuous improvement of WFM processes and reporting.
• Communicate updates for Hours of Operation and ensure alignment across stakeholders.

Skills

Analytical mindset

Strong communication

Tools

Excel

Access

Job description

Belk is seeking a Senior Workforce Management Analyst in Charlotte to oversee payroll hours, labor budgets, and workforce financial performance. You will own recurring reporting and ad hoc analyses to provide insights that guide labor investments and align with financial targets.

The role partners with BSS, Division Offices, Regional teams, and Stores, delivering actionable recommendations to optimize labor spend and improve productivity across the organization.