Sr. Workforce Management Analyst

Belk; Charlotte (NC); On-site; USD 80,000 - 100,000; Full time

Job summary

Belk is seeking a Senior Workforce Management Analyst in Charlotte to oversee payroll hours, labor budgets, and workforce financial performance. You will own recurring reporting and ad hoc analyses to provide insights that guide labor investments and align with financial targets.

The role partners with BSS, Division Offices, Regional teams, and Stores, delivering actionable recommendations to optimize labor spend and improve productivity across the organization.

Qualifications

• Strong analytical mindset with ability to translate data into business insights.
• Exceptional communication skills with experience presenting to leadership.
• Advanced Excel skills; experience with Access and reporting tools.

Responsibilities

• Own and deliver recurring reporting on payroll hours, labor spend, and budget performance, ensuring accuracy, consistency, and actionable insights.
• Analyze daily, weekly, monthly, and quarterly labor performance across payroll hours, sales, traffic, and productivity metrics.
• Identify drivers of variance to budget, forecast, and prior year; deliver clear recommendations to improve performance.
• Build and maintain detailed labor hour allocations for initiatives, pilots, and peak business periods.
• Partner with finance and business teams to align labor investment with financial targets.
• Drive simplification and continuous improvement of WFM processes and reporting.
• Communicate updates for Hours of Operation and ensure alignment across stakeholders.

Skills

Analytical mindset

Strong communication

Tools

Excel

Access

Job description

The Senior Workforce Management Analyst is responsible for the oversight, analysis, and governance of store payroll hours, labor budgets, and workforce financial performance. This role serves as a key analytical partner, delivering insights that drive labor investment decisions and ensure alignment to company financial targets.

Through ownership of recurring reporting and ad-hoc analysis, this position provides visibility into labor spend, identifies risks and opportunities, and supports strategic decision‑making across Business Support Services (BSS), Division Offices, Regional teams, and Stores.

Labor Analysis & Insights

• Own and deliver recurring reporting on payroll hours, labor spend, and budget performance, ensuring accuracy, consistency, and actionable insights
• Analyze daily, weekly, monthly, and quarterly labor performance across payroll hours, sales, traffic, and productivity metrics
• Identify drivers of variance to budget, forecast, and prior year; deliver clear recommendations to improve performance
• Perform deep-dive and ad hoc analysis to uncover trends and support key business decisions
• Translate complex data into simple, actionable insights for cross-functional partners

Budget & Forecast Support

• Support labor budgeting, forecasting, and salary support planning processes
• Analyze wage rates by employee type and role to identify risks and optimization opportunities
• Build and maintain detailed labor hour allocations for initiatives, pilots, and peak business periods
• Partner with finance and business teams to align labor investment with financial targets

Ad Hoc Analysis & Strategic Support

• Support brand expansion, pilots, and test‑and‑learn initiatives through structured analysis and reporting
• Deliver recaps and readouts with clear insights and recommendations
• Evaluate the impact of operational and strategic changes on labor performance

Workforce Planning & Traffic Support

• Assist with workforce planning by analyzing staffing levels relative to demand and financial targets
• Support traffic and demand analysis, including projects and leadership requests
• Identify opportunities to better align labor hours with customer demand

Salary & Cost Management

• Review of salary support processes and vendor agreement analysis
• Monitor cost drivers and provide insights to improve labor efficiency and spend control

Process Improvement & Communication

• Drive simplification and continuous improvement of WFM processes and reporting
• Support development of presentations for key initiatives (e.g., holiday planning, inventory, major rollouts)
• Communicate updates for Hours of Operation and ensure alignment across stakeholders

Success Metrics

• Timely and accurate delivery of insights and analysis
• Clear, actionable recommendations that influence decision-making
• Improved labor efficiency and optimized hours allocation
• Measurable productivity gains and cost savings
• Strong partnership and influence across cross‑functional teams

What You’ll Bring

• 4–6 years of experience in workforce management, labor analytics, or financial analysis
• Strong analytical mindset with ability to translate data into business insights
• Advanced Excel skills; experience with Access and reporting tools
• Ability to manage multiple priorities and deliver in a fast‑paced environment
• Strong communication skills with experience presenting to leadership