Senior Workflow Solution Analyst — Digital Transformation Lead

Pacific Life; Charlotte (NC); Hybrid; USD 113,000 - 139,000; Full time

Job summary

Pacific Life Insurance Company in Charlotte, NC or Newport Beach, CA is seeking a Sr Workflow Solution Analyst to analyze business needs, define tech requirements, and deliver workflow solutions using platforms like Appian or Pega.

You will work with Product Owners, Scrum Masters, developers, and stakeholders in an Agile environment, lead UAT, support post-implementation, and contribute to digital transformation initiatives.

Qualifications

• Bachelor's degree in Computer Science, Business, Information Systems, or related field, or equivalent work experience.
• Minimum 5 years of experience in business or systems analysis in an enterprise IT environment.
• Strong problem-solving skills and ability to navigate ambiguity.
• Excellent written and verbal communication; able to present to business users.

Responsibilities

• Analyze complex business needs and translate them into actionable technology requirements.
• Partner with Product Owners to refine and prioritize backlogs, write user stories, and align deliverables with business goals.
• Design workflow solutions using platforms like Appian or Pega.
• Facilitate cross-functional design sessions to align business needs with technical capabilities.
• Lead UAT and oversee post-implementation production support.

Skills

Analytical thinking

Communication

Ambiguity navigation

Stakeholder collaboration

Education

Bachelor's degree in Computer Science, Information Systems, or related field

5+ years experience in business or systems analysis

Tools

Appian

Pega

Low-code platforms

Job description

Pacific Life Insurance Company in Charlotte, NC or Newport Beach, CA is seeking a Sr Workflow Solution Analyst to analyze business needs, define tech requirements, and deliver workflow solutions using platforms like Appian or Pega.

You will work with Product Owners, Scrum Masters, developers, and stakeholders in an Agile environment, lead UAT, support post-implementation, and contribute to digital transformation initiatives.