Sr Workflow Solution Analyst

Pacific Asset Management, LLC; Town of Charlotte (NY); On-site; USD 113,000 - 139,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

Pacific Life Insurance Company is seeking a Senior Workflow Solution Analyst to join our Technology team in Charlotte, NC or Newport Beach, CA. You will analyze business needs, define technology requirements, and deliver workflow solutions that drive enterprise-wide digital transformation.

You will work with Product Owners, Scrum Masters, developers, and business stakeholders in an Agile environment to move Pacific Life forward.

Qualifications

• Bachelor's degree in Computer Science, Business, Information Systems, or related field (or equivalent).
• Minimum 5 years in business or systems analysis, preferably in enterprise IT.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication; explain concepts to business users.
• Experience in Agile/Scrum; familiar with sprint planning and backlog grooming.
• Experience with Appian or Pega workflow platforms.
• Familiarity with low-code/no-code platforms.

Responsibilities

• Analyze complex business needs and translate them into technology requirements.
• Partner with Product Owners to refine backlogs and deliver aligned with goals.
• Design workflow solutions using platforms like Appian or similar.
• Lead cross-functional design sessions for business-technical alignment.
• Collaborate across Digital Transformation and Technology on initiatives.
• Support Agile ceremonies: sprint planning, estimation, retrospectives, demos.
• Lead user acceptance testing (UAT) and oversee execution.
• Provide post-implementation production support and liaison between teams.
• Assist in change management activities including stakeholder engagement.

Skills

Strong analytical and problem-solving

Excellent written and verbal comms

Agile/Scrum experience

Low-code/no-code platforms

Education

Bachelor's degree in CS/Business/IS or related field

Tools

Appian

Pega

Job description

Job Description

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own.

We’re actively seeking a talented Sr Workflow Solution Analyst to join our Technology team in Charlotte, NC or Newport Beach, CA. Relocation assistance may be provided.

As a Workflow Solution Analyst, you’ll move Pacific Life—and your career—forward by analyzing business needs, defining technology requirements, and delivering workflow solutions that drive enterprise-wide digital transformation. You will fill an existing role that sits on a collaborative team within the Technology division. Your colleagues will include Product Owners, Scrum Masters, Developers, and business stakeholders, all working together in an Agile environment to drive innovation and impact.

How you’ll help move us forward

• Analyze complex business needs and translate them into actionable technology requirements
• Partner with Product Owners to refine and prioritize backlogs, write user stories, and align deliverables with business goals
• Design innovative workflow solutions that leverage platforms such as Appian or similar technologies
• Facilitate cross-functional design sessions to ensure alignment between business needs and technical capabilities
• Collaborate across teams including Digital Transformation and Technology on enterprise initiatives
• Support Agile ceremonies such as sprint planning, estimation, retrospectives, and demos
• Lead user acceptance testing (UAT) by identifying scenarios, managing communication, and overseeing execution
• Provide post-implementation production support and act as a liaison between business and technical teams
• Assist in change management activities including stakeholder engagement and adoption planning

The experience you bring

• Bachelor's degree in Computer Science, Business, Information Systems, or related field—or equivalent work experience
• Minimum of 5 years of experience in business or systems analysis, preferably in an enterprise IT environment
• Strong analytical and problem-solving skills with a comfort level navigating ambiguity
• Excellent written and verbal communication skills, including the ability to facilitate meetings and communicate technical concepts to business users
• Proven experience in Agile/Scrum environments; familiarity with sprint planning and backlog grooming
• Experience with workflow platforms such as Appian or Pega
• Familiarity with low-code or no-code platforms

What makes you stand out

• Experience working on enterprise-level digital transformation initiatives
• Knowledge of Pacific Life’s business operations or the broader insurance/financial services industry
• Candidates with Executive Benefits experience are strongly preferred
• A curious, innovative mindset with a passion for continuous improvement
• Demonstrated ability to build trust, foster collaboration, and take initiative across teams

We’re committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential.

What’s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife #LI-KP1

Your Benefits Start Day 1

Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered. Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off Paid Parental Leave as well as an Adoption Assistance Program Competitive 401k savings plan with company match and an additional contribution regardless of participation

Base Pay Range

The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay. $113,490.00 - $138,710.00

EEO Statement

Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.

Pacific Life is more than a job — it’s a career with purpose.

For nearly 160 years, we’ve helped people protect their financial futures through strength, stability, and innovation. Join us to make a meaningful impact and build a career where you can thrive. Learn more.

Pacific Life’s success is driven by our people. We create, embrace and sustain an inclusive workplace where all employees are respected and supported throughout their career. Our values inspire and direct our actions shaping the vibrant culture we proudly uphold. Learn more.