Senior Business Systems Analyst II - Hybrid (Insurance)

Pacific Life; Newport Beach (CA); Hybrid; USD 125,000 - 153,000; Full time

Benefits offered by this job

401k with company match

Paid time off

Parental leave

Job summary

Pacific Life is seeking a Senior Business Systems Analyst to join the Distribution and Journey Transformation team in Newport Beach, CA. The role blends in-office collaboration with one remote day per week, focusing on translating business needs into scalable technology solutions across life insurance platforms.

You will partner with stakeholders across Operations, Distribution, Marketing, Compliance, and Technology to drive modernized processes, improved usability, and measurable business value.

Qualifications

• Bachelor’s degree in Business, Information Systems, Computer Science, or related field, or equivalent.
• 8+ years of systems analysis or business analysis experience in financial services, with focus on life insurance and annuities.
• Experience translating business needs into detailed functional and technical specifications.
• Hands-on experience using Azure DevOps to manage requirements, features, user stories, defects, testing activities, and delivery tracking.
• Experience with cross-functional teams across Operations, Distribution, Marketing, Compliance, and Technology.

Responsibilities

• Accelerate business initiatives by gathering, analyzing, and documenting requirements that support technology solutions and process improvements across business functions and platforms.
• Serve as a liaison between business stakeholders and technology teams, building a shared understanding of business needs, system capabilities, and solution options.
• Lead discovery discussions to understand current processes, identify pain points and gaps, and uncover opportunities for improvement.
• Translate complex business needs into clear, actionable requirements, workflows, business rules, and functional specifications.
• Collaborate with development teams to evaluate solution alternatives and guide the implementation of new capabilities and enhancements to existing systems.
• Analyze processes and system interactions to recommend solutions that improve efficiency, usability, and scalability.
• Support testing and validation to ensure solutions meet business requirements and deliver the intended outcomes.
• Facilitate stakeholder communication, knowledge sharing, and adoption of new capabilities and process changes.
• Partner with business and technology teams to troubleshoot system issues, conduct root cause analysis, and drive continuous improvement.

Skills

Business analysis

Requirements gathering

Azure DevOps

Stakeholder management

Agile/Scrum

Education

Bachelor's degree

Tools

SQL

UML

Job description

Pacific Life is seeking a Senior Business Systems Analyst to join the Distribution and Journey Transformation team in Newport Beach, CA. The role blends in-office collaboration with one remote day per week, focusing on translating business needs into scalable technology solutions across life insurance platforms.

You will partner with stakeholders across Operations, Distribution, Marketing, Compliance, and Technology to drive modernized processes, improved usability, and measurable business value.