Sr Workflow Solution Analyst

Pacific Life; Charlotte (NC); Hybrid; USD 113,000 - 139,000; Full time

Job summary

Pacific Life Insurance Company in Charlotte, NC or Newport Beach, CA is seeking a Sr Workflow Solution Analyst to analyze business needs, define tech requirements, and deliver workflow solutions using platforms like Appian or Pega.

You will work with Product Owners, Scrum Masters, developers, and stakeholders in an Agile environment, lead UAT, support post-implementation, and contribute to digital transformation initiatives.

Qualifications

• Bachelor's degree in Computer Science, Business, Information Systems, or related field, or equivalent work experience.
• Minimum 5 years of experience in business or systems analysis in an enterprise IT environment.
• Strong problem-solving skills and ability to navigate ambiguity.
• Excellent written and verbal communication; able to present to business users.

Responsibilities

• Analyze complex business needs and translate them into actionable technology requirements.
• Partner with Product Owners to refine and prioritize backlogs, write user stories, and align deliverables with business goals.
• Design workflow solutions using platforms like Appian or Pega.
• Facilitate cross-functional design sessions to align business needs with technical capabilities.
• Lead UAT and oversee post-implementation production support.

Skills

Analytical thinking

Communication

Ambiguity navigation

Stakeholder collaboration

Education

Bachelor's degree in Computer Science, Information Systems, or related field

5+ years experience in business or systems analysis

Tools

Appian

Pega

Low-code platforms

Job description

## Sr Workflow Solution AnalystApply: Charlotte - NC: Newport Beach CA-800: Full time: Posted Yesterday: R17904**Job Description:**Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own. We’re actively seeking a talented Sr Workflow Solution Analyst to join our Technology team in Charlotte, NC or Newport Beach, CA. Relocation assistance may be provided. As a **Workflow Solution Analyst**, you’ll move Pacific Life—and your career—forward by analyzing business needs, defining technology requirements, and delivering workflow solutions that drive enterprise-wide digital transformation. You will fill an existing role that sits on a collaborative team within the Technology division. Your colleagues will include Product Owners, Scrum Masters, Developers, and business stakeholders, all working together in an Agile environment to drive innovation and impact. ### **How you’ll help move us forward:** • Analyze complex business needs and translate them into actionable technology requirements • Partner with Product Owners to refine and prioritize backlogs, write user stories, and align deliverables with business goals • Design innovative workflow solutions that leverage platforms such as Appian or similar technologies • Facilitate cross-functional design sessions to ensure alignment between business needs and technical capabilities • Collaborate across teams including Digital Transformation and Technology on enterprise initiatives • Support Agile ceremonies such as sprint planning, estimation, retrospectives, and demos • Lead user acceptance testing (UAT) by identifying scenarios, managing communication, and overseeing execution • Provide post-implementation production support and act as a liaison between business and technical teams • Assist in change management activities including stakeholder engagement and adoption planning ### **The experience you bring:** • Bachelor's degree in Computer Science, Business, Information Systems, or related field—or equivalent work experience • Minimum of 5 years of experience in business or systems analysis, preferably in an enterprise IT environment • Strong analytical and problem-solving skills with a comfort level navigating ambiguity • Excellent written and verbal communication skills, including the ability to facilitate meetings and communicate technical concepts to business users • Proven experience in Agile/Scrum environments; familiarity with sprint planning and backlog grooming • Experience with workflow platforms such as Appian or Pega • Familiarity with low-code or no-code platforms ### What makes you stand out:• Experience working on enterprise-level digital transformation initiatives• Knowledge of Pacific Life’s business operations or the broader insurance/financial services industry• Candidates with Executive Benefits experience are strongly preferred• A curious, innovative mindset with a passion for continuous improvement• Demonstrated ability to build trust, foster collaboration, and take initiative across teams**You can be who you are.**We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential. What’s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife#LI-KP1**Base Pay Range:**The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.$113,490.00 - $138,710.00**Your Benefits Start Day 1**Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.* Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents* Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off* Paid Parental Leave as well as an Adoption Assistance Program* Competitive 401k savings plan with company match and an additional contribution regardless of participation**You Can Be Who You Are**We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential.What’s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife**EEO Statement:***Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.*