Senior Workers' Compensation Claims Specialist (Remote - NM)

The Hartford; Santa Fe (NM); Hybrid; USD 62,000 - 94,000; Full time

Job summary

The Hartford is seeking a Sr. Representative Claims to manage workers’ compensation claims in a 100% remote role open to residents of New Mexico.

The role focuses on timely investigations, accurate benefit calculations, and compliant dispositions in alignment with policy and regulatory standards. Ideal candidates have 2+ years of WC claim handling, state-specific adjuster licensing/certifications as required, and strong communication skills to deliver excellent customer service while

Qualifications

• Minimum of 2+ years of experience in workers' compensation claim handling.
• Certification exams and adjusting licenses as required by state.
• Outstanding interpersonal skills.
• Strong focus on delivering outstanding customer service.
• Demonstrated written and verbal communication skills.

Responsibilities

• Effectively manage workers’ compensation claims requiring timely investigations and financial accuracy.
• Provide benefit oversight, appropriate file disposition and adherence to statutory guidelines for all claims.
• Leverage a network of professionals to facilitate claim resolution and restore claimants’ lives.
• Provide exceptional customer service by establishing and maintaining productive relationships with customers.
• Utilize data to inform critical claim decisions and perform accurate disability benefit calculations.
• Maintain professional diplomacy during all interactions with customers and colleagues.
• Contribute to a culture of continuous improvement and collaboration to maximize performance.

Skills

Interpersonal skills

Customer service

Written communication

Verbal communication

Time management

Education

High School Diploma

Bachelor's degree preferred

Job description

The Hartford is seeking a Sr. Representative Claims to manage workers’ compensation claims in a 100% remote role open to residents of New Mexico.

The role focuses on timely investigations, accurate benefit calculations, and compliant dispositions in alignment with policy and regulatory standards. Ideal candidates have 2+ years of WC claim handling, state-specific adjuster licensing/certifications as required, and strong communication skills to deliver excellent customer service while