Workers' Compensation Senior Claims Representative

The Hartford; Santa Fe (NM); Hybrid; USD 62,000 - 94,000; Full time

Job summary

The Hartford is seeking a Sr. Representative Claims to manage workers’ compensation claims in a 100% remote role open to residents of New Mexico.

The role focuses on timely investigations, accurate benefit calculations, and compliant dispositions in alignment with policy and regulatory standards. Ideal candidates have 2+ years of WC claim handling, state-specific adjuster licensing/certifications as required, and strong communication skills to deliver excellent customer service while

Qualifications

• Minimum of 2+ years of experience in workers' compensation claim handling.
• Certification exams and adjusting licenses as required by state.
• Outstanding interpersonal skills.
• Strong focus on delivering outstanding customer service.
• Demonstrated written and verbal communication skills.

Responsibilities

• Effectively manage workers’ compensation claims requiring timely investigations and financial accuracy.
• Provide benefit oversight, appropriate file disposition and adherence to statutory guidelines for all claims.
• Leverage a network of professionals to facilitate claim resolution and restore claimants’ lives.
• Provide exceptional customer service by establishing and maintaining productive relationships with customers.
• Utilize data to inform critical claim decisions and perform accurate disability benefit calculations.
• Maintain professional diplomacy during all interactions with customers and colleagues.
• Contribute to a culture of continuous improvement and collaboration to maximize performance.

Skills

Interpersonal skills

Customer service

Written communication

Verbal communication

Time management

Education

High School Diploma

Bachelor's degree preferred

Job description

Workers' Compensation Senior Claims Representative### Workers' Compensation Senior Claims RepresentativeApply: 100% Remote: New Mexico-Remote: Full time: Posted Today: R2627602Sr Representative Claims - CH08BEWe’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future. The Sr. Claim Representative is accountable for planning, recommending, and executing the investigation of workers’ compensation claims. Our dynamic team of claim professionals provide superb customer service with the valuation, disposition and settlement of worker compensation claims while consistently adhering to our corporate claim settlement policies. Additionally, the representatives will work within established procedures in adherence to statutory, regulatory and ethical requirements. Work Arrangement: This position is 100% remote and open only to candidates who reside in the state of New Mexico.Start Date: January 19, 2027 Hours: Monday - Friday, core business hours Training: 5 weeks Responsibilities: • Effectively manage workers’ compensation claims requiring timely investigations and financial accuracy • Provide benefit oversight, appropriate file disposition and adherence to statutory guidelines for all claims • Leverage a network of professional resources that may include: doctors, nurses, attorney and regulators to facilitate our mission of restoring the lives of our claimants • Provide exceptional customer service by establishing and maintaining productive business relationships with customers • Utilize critical thinking skills to gather and analyze data information to inform critical claim decisions • Provide accurate mathematical calculations of disability benefit rates and claim financial exposures • Leverage contemporary technology to achieve accurate and efficient claim outcomes • Consistently demonstrate professional diplomacy during all interactions with customers • Contribute to a courageous culture that promotes collaboration to maximize operational performance and employee engagement • Embrace a culture of continuous improvement Qualifications: • Minimum of 2+ years of experience in workers' compensation claim handling required • Certification exams and adjusting licenses as required by state • Outstanding interpersonal skills • Strong focus delivering outstanding customer service • Demonstrated strong written and verbal communication skills • Demonstrated consistent high level of performance and achievement over career span • Excellent time management skills with the ability to manage competing priorities • HS Diploma required, Bachelor’s Degree is preferred Additional Details: • This position is 100% remote and open only to candidates who reside in the state of New Mexico.**Compensation**The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:$62,400 - $93,600Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age