Remote Workers' Comp Claims Specialist

The Hartford; San Antonio (TX); Hybrid; USD 56,000 - 94,000; Full time

Job summary

The Hartford is seeking Claims Representatives in Texas (San Antonio) to handle workers’ compensation claims with accuracy and empathy. The role offers in-office 3 days a week for near-office candidates or fully remote arrangements depending on location.

Positions can be filled as Claim Representative or Sr. Claim Representative based on experience, with a clear pathway for seasoned professionals to advance within the organization.

Qualifications

• Prior workers’ compensation insurance claim handling is preferred
• HS Diploma required, bachelor’s degree is preferred
• Excellent organizational skills, especially regarding prioritizing work activities
• Strong computer proficiency in the MS Office Suite (Word, Excel, Outlook & PowerPoint)
• Superb time management and organizational skills
• Ability to meet productivity targets in a fast-paced, team-oriented environment
• Excellent communication skills and negotiation skills
• Ability to adapt and flourish using industry-changing workflows
• Excellent written and verbal communication skills
• Demonstrates active listening to attentively meet the needs of our customers and exhibit empathy during difficult situations
• Demonstrated desire to promote an inclusive culture of continuous learning that is built on teamwork, collaboration, transparency, and accountability to one another
• Ability to self-manage competing priorities while delivering accurate work within key timelines

Responsibilities

• Effectively manage workers’ compensation claims requiring timely investigations and financial accuracy
• Provide benefit oversight, appropriate file disposition and adherence to statutory guidelines for all claims
• Leverage a network of professional resources that may include: doctors, nurses, attorney and regulators to facilitate our mission of restoring the lives of our claimants
• Provide exceptional customer service by establishing and maintaining productive business relationships with customers
• Utilize critical thinking skills to gather and analyze data information to inform critical claim decisions
• Provide accurate mathematical calculations of disability benefit rates and claim financial exposures
• Leverage contemporary technology to achieve accurate and efficient claim outcomes
• Consistently demonstrate professional diplomacy during all interactions with customers
• Contribute to a courageous culture that promotes collaboration to maximize operational performance and employee engagement
• Embrace a culture of continuous improvement

Skills

Workers' compensation understanding

Customer service oriented

Communication skills

Time management

MS Office proficiency

Education

HS Diploma

Bachelor’s degree preferred

Tools

MS Office Suite

Job description

The Hartford is seeking Claims Representatives in Texas (San Antonio) to handle workers’ compensation claims with accuracy and empathy. The role offers in-office 3 days a week for near-office candidates or fully remote arrangements depending on location.

Positions can be filled as Claim Representative or Sr. Claim Representative based on experience, with a clear pathway for seasoned professionals to advance within the organization.