Senior Workday Finance UX & Knowledge Lead

Medical College of Wisconsin; Alabama; On-site; USD 93,000 - 120,000; Full time

Job summary

Medical College of Wisconsin seeks a Finance User Support and Knowledge Base Analyst III to lead enterprise-wide Workday optimization and user support in Finance functions. You will maintain the Workday Knowledge Base, deliver high-quality articles and training content, and partner with stakeholders to align capabilities with goals.

The role requires senior subject matter expertise, strong writing skills, and collaboration with cross-functional teams to improve usability, performance, and

Qualifications

• Minimum required education: Bachelor's degree; 4 years in a systems analyst, operations, or support role with increasing responsibility in HR, Payroll, or Finance systems.
• Experience with HR, Payroll, or Finance systems and increasing responsibility.
• Proven ability to write and maintain user support content and knowledge bases.

Responsibilities

• Participate in enterprise-level initiatives to improve Workday usability, adoption, and performance across HCM, Payroll, and Finance modules.
• Serve as the primary escalation point for complex and high-impact system issues related to Workday Finance functions, guiding resolution and root cause analysis.
• Collaborate with senior leadership, technical teams, and business units to define and implement strategic enhancements.
• Develop and maintain advanced self-help resources and knowledge base content in partnership with the Knowledge Manager.
• Drive data-informed decision-making by analyzing system usage trends, user feedback, and operational metrics.
• Design and lead training programs, change management strategies, and communication plans to support system rollouts and upgrades.
• Represent the Workday Solution Center in enterprise governance forums and strategic planning sessions.
• Participate in testing and documentation efforts for major configuration changes and system releases as needed.
• Champion continuous improvement by identifying opportunities for automation, simplification, and innovation.

Skills

Workday Finance

Cross-functional leadership

Strategic thinking

Data visualization

Project management

Education

Bachelor's degree

Tools

Workday

Dashboards

Job description

Medical College of Wisconsin seeks a Finance User Support and Knowledge Base Analyst III to lead enterprise-wide Workday optimization and user support in Finance functions. You will maintain the Workday Knowledge Base, deliver high-quality articles and training content, and partner with stakeholders to align capabilities with goals.

The role requires senior subject matter expertise, strong writing skills, and collaboration with cross-functional teams to improve usability, performance, and