Workday User Experience Analyst III - Workday Solution Center 100% Remote

Medical College of Wisconsin; Alabama; On-site; USD 93,000 - 120,000; Full time

Job summary

Medical College of Wisconsin seeks a Finance User Support and Knowledge Base Analyst III to lead enterprise-wide Workday optimization and user support in Finance functions. You will maintain the Workday Knowledge Base, deliver high-quality articles and training content, and partner with stakeholders to align capabilities with goals.

The role requires senior subject matter expertise, strong writing skills, and collaboration with cross-functional teams to improve usability, performance, and

Qualifications

• Minimum required education: Bachelor's degree; 4 years in a systems analyst, operations, or support role with increasing responsibility in HR, Payroll, or Finance systems.
• Experience with HR, Payroll, or Finance systems and increasing responsibility.
• Proven ability to write and maintain user support content and knowledge bases.

Responsibilities

• Participate in enterprise-level initiatives to improve Workday usability, adoption, and performance across HCM, Payroll, and Finance modules.
• Serve as the primary escalation point for complex and high-impact system issues related to Workday Finance functions, guiding resolution and root cause analysis.
• Collaborate with senior leadership, technical teams, and business units to define and implement strategic enhancements.
• Develop and maintain advanced self-help resources and knowledge base content in partnership with the Knowledge Manager.
• Drive data-informed decision-making by analyzing system usage trends, user feedback, and operational metrics.
• Design and lead training programs, change management strategies, and communication plans to support system rollouts and upgrades.
• Represent the Workday Solution Center in enterprise governance forums and strategic planning sessions.
• Participate in testing and documentation efforts for major configuration changes and system releases as needed.
• Champion continuous improvement by identifying opportunities for automation, simplification, and innovation.

Skills

Workday Finance

Cross-functional leadership

Strategic thinking

Data visualization

Project management

Education

Bachelor's degree

Tools

Workday

Dashboards

Job description

Summary

The Finance User Support and Knowledge Base Analyst III is a strategic leader responsible for driving enterprise-wide optimization of the Workday platform. This role leads cross-functional initiatives to enhance user experience, system performance, and business outcomes. As a senior subject matter expert in Finance-related Workday functions, the Analyst III provides thought leadership and partners with stakeholders to align Workday capabilities with organizational goals. A key responsibility of this position is to maintain the Workday Knowledge Base, which includes writing new and updating existing knowledge articles (job aids), training materials, and content for our User Support AI tool. Strong proficiency in writing to create and edit User Support content is a must. Another key responsibility is to provide User Support in areas of Workday Finance within our case management system.

The Finance User Support and Knowledge Base Analyst III is a strategic leader responsible for driving enterprise-wide optimization of the Workday platform. This role leads cross-functional initiatives to enhance user experience, system performance, and business outcomes. As a senior subject matter expert in Finance-related Workday functions, the Analyst III provides thought leadership and partners with stakeholders to align Workday capabilities with organizational goals. A key responsibility of this position is to maintain the Workday Knowledge Base, which includes writing new and updating existing knowledge articles (job aids), training materials, and content for our User Support AI tool. Strong proficiency in writing to create and edit User Support content is a must. Another key responsibility is to provide User Support in areas of Workday Finance within our case management system.

Primary Responsibilities

• Participate in enterprise-level initiatives to improve Workday usability, adoption, and performance across HCM, Payroll, and Finance modules.
• Serve as the primary escalation point for complex and high-impact system issues related to Workday Finance functions, guiding resolution and root cause analysis.
• Collaborate with senior leadership, technical teams, and business units to define and implement strategic enhancements.
• Develop and maintain advanced self-help resources and knowledge base content in partnership with the Knowledge Manager.
• Drive data-informed decision-making by analyzing system usage trends, user feedback, and operational metrics.
• Design and lead training programs, change management strategies, and communication plans to support system rollouts and upgrades.
• Represent the Workday Solution Center in enterprise governance forums and strategic planning sessions.
• Participate in testing and documentation efforts for major configuration changes and system releases as needed.
• Champion continuous improvement by identifying opportunities for automation, simplification, and innovation.

This position is 100% remote. All remote work must be performed within one of the MCW registered payroll states, which currently includes: WI, AL, AZ, DE, FL, GA, IL, IN, MD, MI, MN, MO, NC, TN, TX, and UT.

Knowledge – Skills – Abilities

• Expert-level knowledge of Workday Finance modules, including configuration and integration points.
• Proven ability to lead cross-functional teams and influence stakeholders at all levels.
• Strong strategic thinking, analytical, and communication skills, especially in written content.
• Experience with advanced reporting, dashboards, and data visualization tools within Workday.
• Ability to manage complex projects and prioritize competing demands in a dynamic environment.

Qualifications

Appropriate experience may be substituted for education on an equivalent basis.

Minimum Required Education: Bachelor's degree

Minimum Required Experience: 4 years in a systems analyst, operations, or support role with increasing responsibility in HR, Payroll, or Finance systems.

Preferred Education

Preferred Certification/Licensure(s): Workday Pro or equivalent advanced certification

Physical Requirements

Work may occasionally require lifting moderate weight materials, standing, or walking.

Work Environment

Work is performed in an environmentally controlled setting with occasional exposure to typical office conditions.

Sensory Acuity

Ability to detect and translate speech or other communication required. May occasionally require the ability to distinguish colors and perceive relative distances between objects.

Target salary range for this position is between $93,400.00 and $120,200.00 annually. The final offered salary will depend on the applicant’s education, experience, skills, and knowledge, as well as considerations of internal equity and market alignment.

Why MCW?

• Outstanding Healthcare Coverage, including but not limited to Health, Vision, and Dental. Along with Flexible Spending options
• 403B Retirement Package
• Competitive Vacation and Paid Holidays offered
• Tuition Reimbursement
• Paid Parental Leave
• Employee & Family Assistance Program (EFAP)
• Pet Insurance
• On campus Fitness Facility, offering onsite classes
• Additional discounted rates on items such as: Select cell phone plans, local fitness facilities, Milwaukee recreation and entertainment etc.

For a brief overview of our benefits see: Benefits Overview

For a full list of positions see: MCW Careers

At MCW all of our endeavors, from our internal operations to our interactions with our partners, are driven by our shared organizational values: Caring - Collaborative - Curiosity - Inclusive - Integrity - Respect. We are committed to fostering an inclusive environment that values diversity in backgrounds, experiences, and perspectives through merit-based processes and in alignment with all applicable laws. We believe that embracing human differences is critical to realize our vision of a healthier world, and we recognize that a healthy and thriving community starts from within. Our values define who we are, what we stand for and how we conduct ourselves at MCW. If you believe in embracing individuality and working together according to these principles to improve health for all, then MCW is the place for you. For more information, please visit our institutional website.

MCW as an Equal Opportunity Employer and Commitment to Non-Discrimination

The Medical College of Wisconsin (MCW) is an Equal Opportunity Employer. We are committed to fostering an inclusive community of outstanding faculty, staff, and students, as well as ensuring equal educational opportunity, employment, and access to services, programs, and activities, without regard to an individual's race, color, national origin, religion, age, disability, sex, gender identity/expression, sexual orientation, marital status, pregnancy, predisposing genetic characteristic, or military status. Employees, students, applicants or other members of the MCW community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely or retaliated against based upon a protected characteristic.