Remote Workday Finance Specialist — UX & Knowledge Lead

The Medical College of Wisconsin, Inc.; Wisconsin; Hybrid; USD 93,000 - 120,000; Full time

Benefits offered by this job

403B Retirement Package

Tuition Reimbursement

Paid Parental Leave

EFAP

Job summary

The Medical College of Wisconsin, Inc. is seeking an experienced Finance User Support and Knowledge Base Analyst III to lead Workday optimization and knowledge content development. You will partner with stakeholders to align Workday capabilities with organizational goals and maintain a robust Knowledge Base for user support.

The role is 100% remote, requiring coordination within MCW payroll states. You will drive training, governance participation, and data-driven improvements across Finance

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 4 years in a systems analyst, operations, or support role with increasing responsibility in HR, Payroll, or Finance systems.
• Strong writing skills for knowledge base content and user support documents.

Responsibilities

• Lead enterprise-wide initiatives to improve Workday usability, adoption, and performance across HCM, Payroll, and Finance modules.
• Serve as escalation point for complex Workday Finance issues, guiding resolution and root-cause analysis.
• Collaborate with senior leadership, technical teams, and business units to define and implement strategic enhancements.
• Develop and maintain advanced self-help resources and knowledge base content in partnership with the Knowledge Manager.
• Drive data-informed decision-making by analyzing system usage trends and operational metrics.
• Design and lead training programs, change management strategies, and communication plans for rollouts.
• Represent the Workday Solution Center in enterprise governance forums and planning sessions.
• Participate in testing and documentation for major configuration changes and releases.

Skills

Workday Finance expertise

Cross-functional leadership

Strategic thinking

Analytical skills

Written communication

Education

Bachelor’s degree

Tools

Workday

Job description

The Medical College of Wisconsin, Inc. is seeking an experienced Finance User Support and Knowledge Base Analyst III to lead Workday optimization and knowledge content development. You will partner with stakeholders to align Workday capabilities with organizational goals and maintain a robust Knowledge Base for user support.

The role is 100% remote, requiring coordination within MCW payroll states. You will drive training, governance participation, and data-driven improvements across Finance