Workday User Experience Analyst III - Workday Solution Center 100% Remote

The Medical College of Wisconsin, Inc.; Wisconsin; Hybrid; USD 93,000 - 120,000; Full time

Benefits offered by this job

403B Retirement Package

Tuition Reimbursement

Paid Parental Leave

EFAP

Job summary

The Medical College of Wisconsin, Inc. is seeking an experienced Finance User Support and Knowledge Base Analyst III to lead Workday optimization and knowledge content development. You will partner with stakeholders to align Workday capabilities with organizational goals and maintain a robust Knowledge Base for user support.

The role is 100% remote, requiring coordination within MCW payroll states. You will drive training, governance participation, and data-driven improvements across Finance

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 4 years in a systems analyst, operations, or support role with increasing responsibility in HR, Payroll, or Finance systems.
• Strong writing skills for knowledge base content and user support documents.

Responsibilities

• Lead enterprise-wide initiatives to improve Workday usability, adoption, and performance across HCM, Payroll, and Finance modules.
• Serve as escalation point for complex Workday Finance issues, guiding resolution and root-cause analysis.
• Collaborate with senior leadership, technical teams, and business units to define and implement strategic enhancements.
• Develop and maintain advanced self-help resources and knowledge base content in partnership with the Knowledge Manager.
• Drive data-informed decision-making by analyzing system usage trends and operational metrics.
• Design and lead training programs, change management strategies, and communication plans for rollouts.
• Represent the Workday Solution Center in enterprise governance forums and planning sessions.
• Participate in testing and documentation for major configuration changes and releases.

Skills

Workday Finance expertise

Cross-functional leadership

Strategic thinking

Analytical skills

Written communication

Education

Bachelor’s degree

Tools

Workday

Job description

Summary

The Finance User Support and Knowledge Base Analyst III is a strategic leader responsible for driving enterprise-wide optimization of the Workday platform. This role leads cross‑functional initiatives to enhance user experience, system performance, and business outcomes. As a senior subject matter expert in Finance‑related Workday functions, the Analyst III provides thought leadership and partners with stakeholders to align Workday capabilities with organizational goals. A key responsibility of this position is to maintain the Workday Knowledge Base, which includes writing new and updating existing knowledge articles (job aids), training materials, and content for our User Support AI tool. Strong proficiency in writing to create and edit User Support content is a must. Another key responsibility is to provide User Support in areas of Workday Finance within our case management system. This position is 100% remote. All remote work must be performed within one of the MCW registered payroll states, which currently includes: WI, AL, AZ, DE, FL, GA, IL, IN, MD, MI, MN, MO, NC, TN, TX, and UT.

Primary Responsibilities

• Participate in enterprise‑level initiatives to improve Workday usability, adoption, and performance across HCM, Payroll, and Finance modules.
• Serve as the primary escalation point for complex and high‑impact system issues related to Workday Finance functions, guiding resolution and root cause analysis.
• Collaborate with senior leadership, technical teams, and business units to define and implement strategic enhancements.
• Develop and maintain advanced self‑help resources and knowledge base content in partnership with the Knowledge Manager.
• Drive data‑informed decision‑making by analyzing system usage trends, user feedback, and operational metrics.
• Design and lead training programs, change management strategies, and communication plans to support system rollouts and upgrades.
• Represent the Workday Solution Center in enterprise governance forums and strategic planning sessions.
• Participate in testing and documentation efforts for major configuration changes and system releases as needed.
• Champion continuous improvement by identifying opportunities for automation, simplification, and innovation.

Knowledge – Skills – Abilities

• Expert‑level knowledge of Workday Finance modules, including configuration and integration points.
• Proven ability to lead cross‑functional teams and influence stakeholders at all levels.
• Strong strategic thinking, analytical, and communication skills, especially in written content.
• Experience with advanced reporting, dashboards, and data visualization tools within Workday.
• Ability to manage complex projects and prioritize competing demands in a dynamic environment.

Qualifications

Appropriate experience may be substituted for education on an equivalent basis.

Minimum Required Education

Bachelor’s degree

Minimum Required Experience

4 years in a systems analyst, operations, or support role with increasing responsibility in HR, Payroll, or Finance systems.

Preferred Certification/Licensure(s)

Workday Pro or equivalent advanced certification

Physical Requirements

Work may occasionally require lifting moderate weight materials, standing, or walking.

Work Environment

Work is performed in an environmentally controlled setting with occasional exposure to typical office conditions.

Sensory Acuity

Ability to detect and translate speech or other communication required. May occasionally require the ability to distinguish colors and perceive relative distances between objects.

#LI-AV1

Target salary range for this position is between $93,400.00 and $120,200.00 annually. The final offered salary will depend on the applicant’s education, experience, skills, and knowledge, as well as considerations of internal equity and market alignment.

Why MCW?

Outstanding Healthcare Coverage, including but not limited to Health, Vision, and Dental. Along with Flexible Spending options.

Benefits

• 403B Retirement Package
• Competitive Vacation and Paid Holidays offered
• Tuition Reimbursement
• Paid Parental Leave
• Employee & Family Assistance Program (EFAP)
• Pet Insurance
• On campus Fitness Facility, offering onsite classes
• Additional discounted rates on items such as: Select cell phone plans, local fitness facilities, Milwaukee recreation and entertainment etc.

Benefits Overview

For a brief overview of our benefits see: Benefits Overview For a full list of positions see: MCW Careers At MCW

Values

At MCW all of our endeavors, from our internal operations to our interactions with our partners, are driven by our shared organizational values: Caring – Collaborative – Curiosity – Inclusive – Integrity – Respect. We are committed to fostering an inclusive environment that values diversity in backgrounds, experiences, and perspectives through merit‑based processes and in alignment with all applicable laws. We believe that embracing human differences is critical to realize our vision of a healthier world, and we recognize that a healthy and thriving community starts from within. Our values define who we are, what we stand for and how we conduct ourselves at MCW. If you believe in embracing individuality and working together according to these principles to improve health for all, then MCW is the place for you.

MCW as an Equal Opportunity Employer and Commitment to Non-Discrimination

The Medical College of Wisconsin (MCW) is an Equal Opportunity Employer. We are committed to fostering an inclusive community of outstanding faculty, staff, and students, as well as ensuring equal educational opportunity, employment, and access to services, programs, and activities, without regard to an individual's race, color, national origin, religion, age, disability, sex, gender identity/expression, sexual orientation, marital status, pregnancy, predisposing genetic characteristic, or military status. Employees, students, applicants or other members of the MCW community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law or treated adversely or retaliated against based upon a protected characteristic.

About Us

About Us Together, we can build a healthier world. A student, an educator, a scientist and a community leader — alone, they can do many things. Together, the question isn’t what they can do, but what can’t they. The Medical College of Wisconsin (MCW) brings together the most inquisitive, passionate minds in science, medicine, education and community engagement to tackle today’s toughest challenges in health and society. Academic medicine is at the center of where scientists, physicians and students work hand‑in‑hand with the community to ask the most important questions and fuel the cycle of innovation that shapes the future of medicine. Medical College of Wisconsin The tireless pursuit of knowledge and the power of academic medicine is at the core of everything we do at MCW. Bringing together the world’s top scientists and clinicians, inspired students and invested communities, we are driven to solve the most complex challenges in health and society. With around 1,600 full‑time and part‑time faculty and approximately 3,500 full‑time employees, MCW is home to a diverse group of thought leaders working in collaboration to pioneer pathways to a healthier world and drive a continuous cycle of life‑changing discovery.