Senior Wireless TAC Engineer (24x7 Support)

Cisco Systems, Inc; North Carolina; On-site; USD 96,000 - 126,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with Cisco matching

Paid parental leave

Disability coverage

Life insurance

Restricted stock units

Job summary

Cisco Systems, Inc. in the United States is seeking a Technical Consulting Engineer to own high‑level escalations and resolve complex wireless networking issues affecting enterprise environments.

You will collaborate with engineering and product teams, guide customers on wireless design, deployment, and optimization, and help minimize downtime while ensuring secure, reliable network operations.

Qualifications

• 5+ years troubleshooting and enterprise-level network support.
• CCNP certification (active).
• Expertise in 802.11 Wi‑Fi 6/6E/7 and wireless security (WPA2/WPA3, 802.1X, RADIUS).
• Strong root cause analysis and ability to document findings clearly.
• Experience configuring Cisco Catalyst 9800 Wireless LAN Controller and APs.

Responsibilities

• Own high-level escalations and resolve complex wireless issues.
• Collaborate with engineering and product teams to drive improvements.
• Provide guidance on wireless design, deployment, and optimization.
• Operate in a global 24x7 TAC with follow-the-sun support.

Skills

Technical troubleshooting

Customer support

CCNP

802.11 Wi‑Fi 6/6E/7

Wireless security (WPA2/WPA3, 802.1X)

Root cause analysis

Cisco Catalyst 9800 WLC

Access Points

Job description

Cisco Systems, Inc. in the United States is seeking a Technical Consulting Engineer to own high‑level escalations and resolve complex wireless networking issues affecting enterprise environments.

You will collaborate with engineering and product teams, guide customers on wireless design, deployment, and optimization, and help minimize downtime while ensuring secure, reliable network operations.