Senior Technical Consulting Engineer - Enterprise Networking

Cisco Systems, Inc; North Carolina; In loco; USD 96.000 - 126.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Dental insurance

Vision insurance

401(k) with match

Parental leave

Disability coverage

Life insurance

Paid time off

Volunteer time off

RSU grants

Descrizione del lavoro

Cisco Systems, Inc. is seeking a Technical Consulting Engineer to apply advanced troubleshooting skills to resolve complex customer issues in Security and Networking architectures.

You will manage integrated solutions in a highly complex environment, leveraging cross-product knowledge and systems thinking. You will mentor peers, contribute to product quality by identifying defects, and use lab environments and diagnostic tools to scale solutions across the team.

Competenze

• 5+ years of experience in technical troubleshooting and providing customer support for enterprise-level network environments.
• Active CCNP Level Certification
• Proficiency in advanced troubleshooting within complex Enterprise networks with proven ability to perform root cause analysis, manage technical escalations effectively, and create clear technical documentation.
• Demonstrated experience utilizing packet analysis tools, such as Wireshark and TCPdump, to diagnose and resolve technical issues.

Mansioni

• Apply your technical expertise to conduct advanced troubleshooting and resolve complex customer issues within Security and Networking architectures.
• Collaborate with customers, partners, and internal stakeholders to drive issue resolution and continuous improvement.
• Mentor peers to foster individual and team development and contribute to product quality by reporting defects and quality escalations.

Conoscenze

Enterprise networking

Troubleshooting

Customer support

Root cause analysis

Documentation

Stakeholder management

Cross-product knowledge

Formazione

CCNP Certification

Strumenti

Wireshark

TCPdump

Descrizione del lavoro

Cisco Systems, Inc. is seeking a Technical Consulting Engineer to apply advanced troubleshooting skills to resolve complex customer issues in Security and Networking architectures.

You will manage integrated solutions in a highly complex environment, leveraging cross-product knowledge and systems thinking. You will mentor peers, contribute to product quality by identifying defects, and use lab environments and diagnostic tools to scale solutions across the team.