Senior Wireless TAC Engineer – Troubleshooting & Optimization

Cisco Systems, Inc.; North Carolina; On-site; USD 105,000 - 170,000; Full time

Benefits offered by this job

Medical Insurance

401(k) plan with Cisco match

Paid time off & holidays

Job summary

Cisco Systems, Inc. is seeking a Technical Consulting Engineer for our Wireless TAC team in the United States. You will own high‑level escalations, apply advanced troubleshooting, and work with engineering and product teams to resolve complex wireless networking challenges and improve security and performance.

You will collaborate across global teams, supporting 24x7 follow-the-sun coverage, and contribute to design, deployment, and optimization of wireless networks for enterprise environments.

Qualifications

• 5+ years of experience in technical troubleshooting and providing customer support for enterprise-level network environments.
• Active CCNP Level Certification.
• Demonstrated proficiency in 802.11 Standards (Wi-Fi 6/6E/7) and wireless security frameworks (WPA2/WPA3, 802.1X, RADIUS/AAA).
• Proven ability to perform root cause analysis, manage technical escalations effectively, and create clear technical documentation.
• Advanced expertise in configuring, deploying, and troubleshooting Cisco Catalyst 9800 Wireless LAN Controller and Access Points.

Responsibilities

• Own high-level escalations and resolve complex wireless networking issues.
• Collaborate cross-functionally with engineering and product teams to drive improvements.
• Provide detailed troubleshooting and root cause analysis to minimize downtime and optimize performance.

Skills

Technical troubleshooting

Customer support

CCNP Certification

802.11 Wi‑Fi standards (Wi‑Fi 6/6E/7)

Cisco Catalyst 9800 WLC

Education

CCNP Certification

Tools

Cisco Catalyst 9800 WLC

Cisco Wireless Access Points

Job description

Cisco Systems, Inc. is seeking a Technical Consulting Engineer for our Wireless TAC team in the United States. You will own high‑level escalations, apply advanced troubleshooting, and work with engineering and product teams to resolve complex wireless networking challenges and improve security and performance.

You will collaborate across global teams, supporting 24x7 follow-the-sun coverage, and contribute to design, deployment, and optimization of wireless networks for enterprise environments.