Windows Desktop Administrator Senior Systems Administrator

General Dynamics Information Technology, Inc.; Tucson (AZ); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401K with company match

Comprehensive health and wellness

Internal mobility team

Paid education and certifications

Paid vacation and holidays

Job summary

General Dynamics Information Technology, Inc. is seeking a skilled IT professional to support NC3/JEMSO environments with 24x7 coverage. The role focuses on VM operation, system maintenance, and rapid escalation of issues while adhering to DISA STIG requirements and Top Secret with SCI eligibility.

You will collaborate with cross-functional teams, maintain documentation, and participate in ongoing training and certification programs to advance mission readiness.

Qualifications

• Technical training or BS/BA with IT focus.
• Ability to troubleshoot complex systems and networks.
• Security clearance requirement: Top Secret with SCI eligibility.

Responsibilities

• Manage operation, configuration and maintenance of VMs and management consoles.
• Provide multi-disciplinary support for mission system services.
• Verify system performance after installations.
• Handle product/service issue resolution and upgrades.
• Support print services administration and troubleshooting.
• Escalate unresolved issues per procedures and propose alternatives.
• Maintain training and planning documentation and recovery tests.
• Create and maintain technical documentation and SLAs.
• Collaborate with team to deliver DoD customer support.
• Perform shift work to ensure 24x7 coverage.

Skills

Troubleshooting

Problem-solving

Security clearance

After-hours support

DISA STIGs

Education

BS/BA or technical training

Job description

Command is responsible for strategic deterrence, nuclear operations, and enterprise IT services essential to national security. It supports Nuclear Command, Control, and Communications (NC3), Joint Electromagnetic Spectrum Operations (JEMSO), Global Strike, and Missile Threat Assessments, working closely with other Combatant Commands, Services, and defense agencies. Contract personnel will provide key components to ensure mission success and the safety of the U.S. and its allies by providing 24/7 IT & AV services and network support for NIPRNet, SIPRNet, JWICS, and SAP/SAR environments.

• Manage the operation, configuration, and maintenance of virtual machines and their management consoles (Teradici, Wyse Management Suite (WMS), 10Zig Management Console)
• Provides multi-disciplinary support for mission system services, including life cycle management, engineering, integration, and sustainment of required systems and assured connectivity across geographically separated locations
• Verify system performance after hardware and software installation
• Manage product/service issue resolution and upgrades
• Handle the administration and support of print services
• Diagnose technical problems, **escalate** unresolved issues according to established procedures, and suggest potential alternative courses of action
• Enhance and maintain training & planning documentation and validates recovery capabilities through periodic testing, including targeted recovery tests that are conducted throughout the year.
• Develops and maintains technical documentation, including manuals, drawings, system specifications, installation records, calibration data, service level agreement compliance, and quality control information
• Collaborate effectively with team members while providing friendly, efficient and professional customer service in support of DoW customers in a demanding environment
• Performs shift work as required to ensure 24X7 coverage and support

WHAT YOU’LL NEED TO SUCCEED:

• Technical Training, Certification(s) or BS/BA, 4+ years of experience
• Proficiency in troubleshooting and problem-solving
• Aptitude and initiative to learn existing and new technical concepts
• Ability to respond to emergency situations with after-hours support
• Knowledgeable of DISA STIG requirements for Windows based workstations
• Security Clearance Level: Top Secret with SCI eligibility, US Citizenship only
• Required Certifications: ITIL 4 Foundation, CompTIA Security +
• Location: Offutt AFB, NE

GDIT IS YOUR PLACE:

• Full-flex work week to own your priorities at work and at home
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays