Senior WFM Techno-Functional Architect

Hispanic Alliance for Career Enhancement; Trenton (NJ); On-site; USD 106,605 - 284,280; Full time

Benefits offered by this job

Comprehensive benefits package

Bonus eligibility

Equity award program

Job summary

CVS Health is seeking a seasoned Workforce Management Techno-Functional Expert to lead the design and delivery of enterprise-grade scheduling and labor forecasting capabilities. This role owns the end-to-end functional lifecycle across demand forecasting, staffing plans, and schedule generation—partnering closely with business stakeholders, product, engineering, and vendors.

The ideal candidate brings deep hands-on expertise configuring and optimizing WFM platforms (Infor, UKG, Legion), with a

Qualifications

• 7+ years delivering Workforce Management solutions.
• 7+ years' experience with WFM scheduling constructs (rules, templates, shifts, optimization constraints) and forecasting concepts.
• 6+ years configuring, customizing, and debugging WFM solutions.
• 5+ years with large enterprise WFM platforms such as Infor WFM/Workbrain, UKG, Legion, or similar tools.

Responsibilities

• Lead functional strategy and design for WFM initiatives.
• Drive solution delivery from configuration to deployment across vendor apps and integrations.
• Define reporting needs and drive adoption across HR and operations.
• Mentor team and ensure governance and compliance across programs.

Skills

Workforce Management

Forecasting

Scheduling

Stakeholder leadership

Education

Bachelor's degree or equivalent

Tools

Infor WFM/Workbrain

UKG

Legion

Job description

CVS Health is seeking a seasoned Workforce Management Techno-Functional Expert to lead the design and delivery of enterprise-grade scheduling and labor forecasting capabilities. This role owns the end-to-end functional lifecycle across demand forecasting, staffing plans, and schedule generation—partnering closely with business stakeholders, product, engineering, and vendors.

The ideal candidate brings deep hands-on expertise configuring and optimizing WFM platforms (Infor, UKG, Legion), with a