WFM Techno-Functional Architect

Hispanic Alliance for Career Enhancement; Harrisburg (Dauphin County); On-site; USD 106,605 - 284,280; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Wellness programs

Job summary

CVS Health is seeking a seasoned Workforce Management Techno-Functional Expert to lead design and delivery of enterprise-grade scheduling and labor forecasting capabilities. This role blends business insight with platform configuration across demand forecasting, staffing plans, and schedule generation.

The ideal candidate will have hands-on experience configuring WFM platforms (Infor, UKG, Legion), strong forecasting knowledge, and the ability to translate business needs into scalable, auditable

Qualifications

• 7+ years delivering Workforce Management solutions with deep expertise in forecasting, staffing, and scheduling.

Responsibilities

• Lead discovery workshops with business stakeholders to understand demand drivers, arrival patterns/seasonality, labor standards, staffing strategies, and scheduling pain points; translate findings into actionable requirements and priorities.
• Drive fit-gap analysis across vendor/product options and current-state tools; recommend the right functional approach (process + platform configuration) with clear tradeoffs and decision rationale.
• Design forecasting workflows and operating model (inputs, assumptions, scenarios, overrides, governance) to produce reliable demand and staffing plans.
• Define scheduling design patterns: shift templates, rules, segment windows, trial schedule sets, and schedule optimization constraints; ensure designs support business realities and compliance.

Skills

Forecasting

Staffing

Scheduling

WFM platforms

Vendor collaboration

Agile

Stakeholder leadership

Data analysis

Education

Bachelor's degree

Tools

Infor WFM/Workbrain

UKG

Legion

Job description

CVS Health is seeking a seasoned Workforce Management Techno-Functional Expert to lead design and delivery of enterprise-grade scheduling and labor forecasting capabilities. This role blends business insight with platform configuration across demand forecasting, staffing plans, and schedule generation.

The ideal candidate will have hands-on experience configuring WFM platforms (Infor, UKG, Legion), strong forecasting knowledge, and the ability to translate business needs into scalable, auditable