Senior WFM & AI-Driven Compliance Lead (Remote)

Coinbase, Inc.; Boise (ID); Hybrid; USD 180,000 - 280,000; Full time

Job summary

Coinbase, Inc. seeks a senior WFM leader to drive AI-informed capacity planning across Compliance and new product launches.

You will translate complex workforce dynamics into narratives for CX, Finance and Compliance leadership, and build cross-functional partnerships across Ops, Legal and Product. The role shapes a strategic, AI-enabled WFM capability with executive visibility, overseeing cost models, risk planning, and multi-scenario staffing to align with regulatory targets and business

Qualifications

• 5+ years in senior Workforce Management, Operations or Strategic Workforce Planning in financial services or fintech.
• Executive-level communication to senior leadership without hand-holding.
• Experience designing AI-informed capacity planning and staffing models.
• Proven ability to build cross-functional partnerships across Ops, Finance, Legal and Compliance.

Responsibilities

• Lead AI-informed capacity planning, incorporating hybrid human-AI staffing models and scenario planning.
• Serve as the senior WFM voice with executive leadership, delivering decision-ready narratives.
• Build partnerships across Ops, Finance, Product, Legal, and Compliance to align priorities.
• Develop and manage cost models and OpEx forecasts for Compliance Operations.
• Identify and drive opportunities across Compliance Operations with data-backed recommendations.
• Lead execution of plans to meet regulatory targets with clear tradeoff visibility.
• Create multi-scenario staffing plans balancing CX, employee experience, cost and AI leverage.
• Extend WFM expertise to adjacent teams as a center of excellence for resource planning.
• Periodically brief senior leadership on WFM performance and strategic direction.

Skills

WFM leadership

Executive communication

Stakeholder management

Capacity planning

AI in workforce

Regulatory compliance

Data analysis

Change management

Cross-functional partnership

Tools

Assembled

Looker

Hex

SQL

Job description

Coinbase, Inc. seeks a senior WFM leader to drive AI-informed capacity planning across Compliance and new product launches.

You will translate complex workforce dynamics into narratives for CX, Finance and Compliance leadership, and build cross-functional partnerships across Ops, Legal and Product. The role shapes a strategic, AI-enabled WFM capability with executive visibility, overseeing cost models, risk planning, and multi-scenario staffing to align with regulatory targets and business